Application Engineer

Applications Engineer – CNC Machine Tools (USA)

Company: Jyoti CNC Automation Location: USA Tech Centre (occasional customer site visits) Reports To: Zone Head / Tech Centre Head Functional Coordination: Sales Engineers Schedule: Monday–Friday, Core Business Hours Travel: Variable (Tech Centre–based; occasional customer visits) FLSA Status: Exempt (confirm if hourly/non-exempt is preferred) Base Salary: $100k + 10% KPI performance

Role Summary

The Applications Engineer is responsible for hands-on demonstration of CNC machine capability, customer application validation, cycle-time proving, and technical feasibility support for sales. This role plays a direct role in order conversion by ensuring machining performance, process integrity, and technical commitments are accurate, achievable, and defensible. This is a shop-floor, demo-driven technical role requiring strong machining, programming, and customer-facing skills.

Essential Functions & Key Responsibilities

1) Demo & Application Proving

• Operate, set up, and manage CNC demo machines at the Tech Centre.

• Conduct customer part prove-outs, machining trials, and test cuts.

• Validate cycle time, accuracy, surface finish, and process repeatability within acceptable tolerances.

• Ensure demo machines remain calibrated, properly tooled, and ready for customer demonstrations.

2) Process & Technical Support

• Develop machining process plans, tooling lists, and setup concepts.

• Define cutting parameters, fixturing, workholding, and inspection approach.

• Support Sales Engineers during RFQs, technical reviews, and customer meetings.

• Validate application feasibility prior to quotation release to ensure technical commitments are achievable.

3) Sales Enablement

• Provide technical leadership during sales meetings and customer presentations.

• Clearly explain machine capabilities, process advantages, and application limits.

• Address and counter competitor technical claims with data-driven justification.

• Ensure all technical commitments accurately reflect real-world machine performance.

4) Customer Training & Handover

• Train customers on machine operation, programming fundamentals, and best practices.

• Support first-article trials and initial optimization following installation when required.

• Ensure a clear and complete technical handover to the Service team.

5) Documentation & Discipline

• Maintain application records, cutting data, demo results, and process documentation.

• Document lessons learned from demos, trials, and customer applications.

• Participate in technical review meetings and contribute improvement ideas.

Performance Metrics (KPIs)

• Demo-to-order conversion rate

• Accuracy of cycle-time, process, and technical commitments

• RFQ feasibility response time

• Demo machine uptime, readiness, and utilization

• Customer technical satisfaction and feedback