Guest Services Representative

Guest Services Representative Every visit to The Dawes Arboretum begins with a welcome. Whether it's a family exploring for the first time, a member returning for a favorite walk, or a visitor attending a special event, our Guest Services Representatives help create memorable experiences from the moment guests arrive. If you enjoy connecting with people, balancing a variety of responsibilities, and creating positive experiences, we would like to meet you! You will champion our mission by sharing accurate information/directions, promoting upcoming events, and providing assistance with gift shop transactions, memberships and program registrations. Attention to detail, ability to resolve issues and multi-tasking are just a few of the key skills essential for success in this role. Some of the specific responsibilities of this position include but are not limited to: Welcome guests with warmth, professionalism, and enthusiasm whether at the Gatehouse or in the Gift Shop. Process admissions, memberships, retail purchases, and program registrations using a point-of-sale system. Respond to guest inquiries by phone, providing timely and accurate information about The Arboretum's programs, memberships, special events, gardens, collections, and visitor services, while directing specialized inquiries to the appropriate team member. Troubleshoot problems, communicate effectively, manage customer concerns, and provide prompt follow-up to any guest. Operate the point-of-sale system and utilize various computer programs. Maintain a clean, organized, stocked, and inviting gift shop. We are looking for someone who has: Previous demonstrated customer service and/or cash handling experience (at least 3 months) High school diploma or General Education Degree (GED). Excellent communication skills (verbal, written and interpersonal). Computer and Point-of-Sale proficiency. Ability to work a flexible, rotating schedule to include weekends, holidays and evenings. Why You Will Love Working Here: At The Arboretum, you will find more than a job; you will find a place where your work makes a meaningful difference every day. You will join a collaborative team that values integrity, respect, continuous learning, and genuine care for one another. Your ideas will be welcomed, your contributions will be recognized, and your work will directly support an organization dedicated to inspiring curiosity, advancing conservation, fostering scientific research, and connecting people with the natural world. If you are looking for a role when you can truly make an impact, this is it! You will find a mission worth supporting, colleagues who are passionate about their work, and an opportunity to leave a lasting mark on an organization that values people as much as purpose. Come help us cultivate a workplace where our people and our mission continue to grow! This is a non-exempt, part-time year-round role offering an hourly rate of $15.00. The Dawes Arboretum is an Equal Opportunity Employer. Employment decisions at The Arboretum will be made without regard or consideration of an individual's race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity or expression, disability, marital status, veteran or military status, genetic information or any other protected status. The Dawes Arboretum values diversity and is committed to creating an inclusive environment.