Director of Site Services (Boise)

Guerdon is the premier manufacturer of wood-framed, multi-family, industrial workforce housing, and light commercial modular buildings. Proudly made in the USA at our facility in Boise, Idaho, we serve clients across the Western United States and Canada. With a strong focus on multi-family and multi-story apartments and hotels, our projects are custom-built to meet local codes, client specifications, and architectural design requirements.

The Director of the Site Services Division is an extremely important “Customer Facing” position within our Company. The Director must exemplify strong leadership to our Site Services that are required to perform drywall, painting, flooring, casework and millwork installation, door and window adjustments, and minor electrical and plumbing repairs. This role requires the ability to build trust with owners and partners and have judgment to professionally and firmly uphold company standards and contractual requirements. This role requires extensive travel up to 75%.

Responsibilities

• Lead and direct our Site Services Team to perform punch list, warranty services, and post-installation in suite completion work (scopes per project).
• Travel to project sites to conduct inspections and represent Guerdon LLC with owners, contractors, and third-party inspectors.
• Coordinate, schedule, and communicate with owners, general contractors, project managers, subcontractors, vendors, and clients.
• Ensure compliance with company standards, job site safety policies, and applicable regulations while maintaining clean and safe work areas.
• Perform and oversee building, equipment, and systems inspections to proactively identify, document, and resolve issues.
• Manage resources, track progress, document completed work and materials and resolve field issues as they arise.
• Track revisions, discrepancies, and rolling changes for reference and continuous improvement.
• Drive root cause analysis and lead initiatives to identify, resolve, and prevent recurring service and manufacturing issues.
• Participate in field reports and service issue reviews to identify defects and reduce future warranty claims.
• Coordinate with internal design and manufacturing teams to resolve issues.
• Collaborate cross-functionally to establish and maintain project goals, schedules, budgets, and milestones.
• Support budgeting, inventory control, and procurement of tools, parts, and supplies.
• Operate Department within defined budget per Schedule of Values pricing for each Project.

Requirements:

• Bachelor’s degree in construction management or a related field, or extensive field-based site Construction experience.
• 5-10 years of progressive experience in commercial construction, site services, warranty, or field operations, with a strong emphasis on post-installation repairs, inspections, and closeout activities.
• Experience leading, coaching, and mentoring field-based teams in active job site environments.
• Demonstrate expertise in applicable building codes.
• Strong working knowledge of inspection processes, punch list management, and issue resolution in coordination with owners, general contractors, and third-party inspectors.
• Experience preparing clear, accurate field reports, documentation, and correspondence related to site activities, repairs, and quality issues.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, Teams, and PowerPoint.
• Working knowledge of job site safety practices and a demonstrated commitment to compliance with all Guerdon safety policies and procedures.
• Valid driver’s license and clean driving record

Skills and Abilities:

• Ability to professionally represent the company on-site, balancing a customer-service mindset with the confidence to uphold contractual obligations and quality standards.
• Ability to effectively present information and respond to questions from owners, general contractors, project managers, designers, clients, and internal production teams.
• Excellent communication and problem-solving skills, with a high level of organization and a strong attention to detail are essential.
• Ability to mentor, coach and create good morale with the Site Services team.
• Ability to lead by example and model Guerdon’s core values.
• Skilled at cross-functional collaboration and building rapport with peers.
• Highly skilled at reading and interpreting and explaining blueprints, schematics, and wiring diagrams to ensure product is built to standards.
• Ability to perform physically demanding tasks.
• Willingness and ability to travel extensively to project sites, including extended stays, as required per project.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, see, reach, stoop, and kneel.
• Performing physical activities that require considerable use of your arms and legs and your whole body, such as climbing, lifting, balancing, walking, and handling materials.
• At times physical work is required in varying temperatures and often in outside conditions.
• Must be able to lift and carry 50Ibs.
• Moderately loud noise level.
• Comfortable working at heights, in confined spaces.

Benefits:

• Competitive Pay
• Bi-Weekly Direct Deposit
• Paid Time Off
• 9 Paid Holidays
• Health insurance
• Dental and Vision Plan
• 401(k) plan
• Life Insurance
• Long Term and Short-Term Disability Insurance
• Recognition and Teamwork culture
• Safety First Environment
• Opportunity for Growth

Note: Applicants must be currently authorized to work in the United States on a full-time basis and must be able to pass a pre-employment drug screen and background check.

Guerdon LLC is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other status protected under local, state or federal laws.