Front Desk Resource Navigator

Under the supervision of the Case Manager Supervisor, the Resource Navigator will be responsible for curating and upholding relationships with community partners including but not limited to landlords and property management, legal advocates, recovery care facilities and support in wrap around services and intakes of incoming clients. The Resource Navigator will schedule meetings with clients to help navigate resources in the community as they exit homelessness. Additionally, the Resource Navigator is responsible for scheduling and facilitating any appointments necessary for a youth to move into the Mothership including, youth assessments, client data collections, documentation, file maintenance, reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff. 

Who You Are:

• A master’s degree in social work, psychology, or a related field AND a minimum of four (4) years' experience working with youth; OR a bachelor’s degree in human services, or related field AND five (5) years’ experience working with children/youth; OR six (6+) consecutive years’ full-time (FT) experience with high-risk youth. 
• The ability to connect well, work effectively, and communicate in a culturally responsive manner with a diverse youth population.
• An understanding of trauma informed interactions and/or a willingness to learn and adopt this approach.
• Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs. 
• Data collection and the ability to maintain accurate and thorough client files and HMIS database.
• Skills in oral and written communications 
• Skills in negotiating and mediating, particularly in sensitive situations. 
• Able to make sound decisions, using available information while maintaining appropriate confidentiality. 
• Able to function as a member of an interdisciplinary team and work with collaborating agencies. Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
• Must be team-oriented and able to coordinate with various departments and staff. 
• Must be QMAP certified or eligible for QMAP certification.
• Must understand the provision of and commitment to trauma informed care
• Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
• Lived experience reflective of the youth we serve is encouraged but not required.
• Team-oriented and able to coordinate with various departments and staff. 
• Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel), as well as telephone experience. 
• Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle. Ability to pass both federal and state background checks. 
• Ability to pass pre-employment TB Screening and a pre-employment physical examination. 
• Provide proof of education (HS Diploma OR Official Transcripts).

What You Will Do:

All Resource Navigator positions will be responsible for performing the general work duties listed:  

• Meets with youth to obtain history and complete assessments.
• Provides personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development.
• Provide guidance to youth that is based in the principles of trauma informed care and positive youth development.
• Assists youth and other involved persons in facilitating safe and stable housing for the youth, working with youth to develop individual service plans and aftercare plans to achieve their goals. 
• Conducts and/or participates in teamings with persons involved with youth.
• Provides weekly counseling sessions with each youth participant to review progress towards action plan objectives, revise plans, and provide support and accountability. 
• Acts as a positive role model to further Urban Peak’s goals. 
• Attends all required training, staff meetings and client reviews, being prepared to address client issues. 
• Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization. 
• Works with parents, legal guardian, or family members towards reunification, if appropriate.

Documentation :

• Accurately document all services including assessments, case notes, service plans and specific services received by clients in Salesforce and HMIS.  
• Collect and maintain accurate data on an ongoing basis.  
• Document relevant and significant events that occur during the shift in the Communication Log.  
• Maintain clear and effective communication with other staff regarding clients.  
• Work to ensure client confidentiality.  

Intakes & Assessments :

• Complete thorough intakes in a manner that begins to establish comfort and trusting relationships.  
• Assess the level of need and intent of youth and make recommendations regarding youth’s involvement in Urban Peak. Establish plans with youth, ensure follow through, and make appropriate referrals.  
• Maintain close communication with supervisor regarding daily operations of the program.

What We Offer:

• Salary: $24.26.
• Shift : Sunday through Wednesday 7:30 am to 5:30 pm.
• 100% Employer paid Medical and Dental plans with Buy-Up Plans Available.
• Vision Plan.
• Flexible Spending Plan – Health & Dependent Care.
• Accident Coverage | Critical Care & Hospitalization Ancillary Plan.
• Employer paid Basic Life and AD&D.
• Employee Voluntary Life Insurance.
• Employer paid Short-Term and Long-Term Disability.
• Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%.
• 403(b) Retirement Plan with 2% Agency Match.
• Employer paid RTD Eco Pass.
• 10 Paid Holidays.
• 48 hours Paid Sick Time.
• 120 hours of Vacation to start on an accrual basis.
• Robust Employee Assistance Program.
• Second Language pay differential.
• Staff support for lateral growth through training and mentorship.

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.