Production Operator I (Holyoke)

In 1989, Wikoff’s first continual improvement department was established, adopting a Total Quality Management approach. Over the years, the department has matured and expanded its vision to include not only oversight of the quality management system, but also training programs and employee safety while adopting other improvement methodologies such as lean and six sigma.

Role

At Wikoff Color Corporation, we’re proud to be employee-owned , which means every team member has a stake in our success. We believe in building a workplace where people feel valued, empowered, and invested in the future.

We are seeking a detail-oriented and results-driven Billing and Payables Coordinator to join our team. This role is responsible for ensuring the timely and accurate execution of all billing functions for the various Wikoff locations. Ideally a person with good problem solving and great communication skills that can work well with different personalities to achieve a common goal.

Duties & Responsibilities

• Billing Management: Receive and review all billing that is submitted to Corporate ensuring the billing is accurate and complete.
• Invoice Distribution: Process and distribute Invoices via an online billing app, email, or mail.
• Timeliness and Organization of Billing: Maintain accurate accountability of open billing batches by location ensuring all billing batches are processed timely, issues are resolved quickly and accounted for.
• Branch Assistance : Assist branches with credits and other billing issues.
• Monthly Allocations: Monthly allocations and debit memos to assist in keeping our sales presentations accurate.
• Rebate Calculation: Assist with calculating and processing month end rebates, asset recoveries and allocations for select customers.
• Invoice Provision: Provide invoice copies as needed by branches and customers.
• Processing Payments : Process incoming credit card payments using a third-party processing solution.
• Reporting : Maintaining and distributing the Daily Invoicing Report.
• Accounts Payable : Assist in processing accounts payable and payment distribution as needed.
• Other responsibilities and duties as necessary assigned by your supervisor.

Education/Experience

• Minimum of 3 years of experience of Billing, Accounts Receivable, or Accounts Payables.
• Associate’s degree or higher in Accounting, Business, or Finance is a plus

• Proficiency in financial software, ERP systems, and Microsoft Office Suite (Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Highly organized with exceptional attention to detail.

Competencies

• Excellent verbal and written communication skills.
• Experience with B2B collections.
• Organizational and prioritization skills.
• Ability to maintain professionalism in stressful situations.
• Familiarity with collection techniques and relevant laws, such as the Fair Debt Collection Practices Act (FDCPA).

Working Conditions:

• Sitting for extended periods
• Extensive use of computer
• Ability to lift up to 25 lbs

Supervisory Responsibilities:

• None

Health and Safety Responsibilities:

• Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures.
• Must use or wear equipment, protective devices, or certain clothing as required by the company.

Benefits:

• Competitive pay
• Profit sharing retirement benefits
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Employee Stock Ownership
• Career development and training opportunities
• Clean, safe, and team-oriented work environment

This position contributes to the overall health and success of our company. Additionally, this position promotes a safe work environment by complying with the defined safety rules and regulations at all times.

This company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.