Customer Contact Centre Advisor (Payments / Technical Support)
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Customer Contact Centre Advisor (Payments / Technical Support)
Contact Centre Representative – Role Profile
Overview The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels. The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management. We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers. Role The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery. The role reports to the Supervisor, Contact Centre. Key Responsibilities Responsibilities include: Acting as a first point of contact for customers across a range of services. Supporting customer enquiries, technical queries and requests for guidance or planned maintenance. Progressing incidents and service requests in line with agreed processes and service levels. Working collaboratively with internal teams to support timely resolution. Maintaining accurate records, logs and hand‑overs. Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations. Escalating issues appropriately and contributing to a positive, service‑focused team environment. All About You / Experience Essential Experience working in an office or professional environment. Experience in a customer‑facing or service‑oriented role. Strong communication skills, with the ability to engage clearly and professionally. Ability to work under pressure and manage competing priorities. High levels of accuracy and attention to detail. A proactive, customer‑focused approach and willingness to learn. Desirable Experience working in a regulated or controlled environment. Experience in financial services, payments, or a Service Desk / operational support role. Understanding of incident, request or service management concepts. ITIL Foundation qualification or familiarity with ITIL principles. Working Pattern & Development 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements. Full structured training and onboarding provided. Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy. Opportunities for ongoing development and progression within Customer Operations and the wider organisation. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Contact Centre Advisor (Payments / Technical Support) in United Kingdom vacancy
- ...will be joining a team of technical professionals supporting a large-scale z/OS systems... ...Management process. Ability to customize and manage secure SNA and... ...will never ask for payment or banking information and... ...information, please submit a contact us form, NTT DATA...CustomerWork at officeRemote workFlexible hoursRotating shift
NTT DATA, Inc.
United Kingdoma month ago - The Role We're hiring a Payments Customer Service Contractor. This is a 6-month contract role providing direct capacity to our payments team, handling customer engagement on email and phone so our permanent team can focus on automating and improving the processes behind...CustomerPermanent employmentContract workFor contractors
tem
United Kingdoma month ago - ...extension. Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy... ..., are customer-centric, and technically skilled, we would love to meet... ...act as the first point of contact for our customers, provide product...CustomerFull timeFixed term contract
Tesla
United Kingdom2 days ago - ...Job description：- Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and... ...and product iteration suggestions for EcoFlow; - Complete customer service ticket entry and record the work details. - Proactively...CustomerFull timeWork experience placement
Tesla
United Kingdom14 days ago - What you will be doing: Strategic Sourcing & Market Intelligence: Utilise market research, ideal customer profile analysis, competitive intelligence, and data-driven intent platforms to systematically identify and prioritise high-value enterprise target accounts within...CustomerFull time
Lightspeed Commerce
United Kingdoma month ago - ...Sourcing & Market Intelligence: Utilise market research, ideal customer profile analysis, competitive intelligence, and data-driven... ...bike or whatever else you do for your health. Mental Health Support through the LifeWorks and Modern Health Apps- whether it is meditation...CustomerFull timeFlexible hours
Lightspeed Commerce
United Kingdoma month ago - ...pride in ensuring our clients have the tools, training, and support they need for success. With this in mind, we are... ...internal and external ticketing Systems ~Troubleshoot basic technical issues ~Assist customers with technical support issues ~Maintaining an excellent...Customer
Dakno Marketing
United Kingdommore than 2 months ago £55k per year
...clients nationally Conducting both mechanical and electrical maintenance Providing remote technical support for clients as and when required Ensuring excellent customer service and representing the company in the right way when visiting customer sites...CustomerFull timeRemote workNight shiftAlexander James Recruiting Ltd.
United Kingdom25 days ago- ...understanding of SaaS or Payments , eager to contribute to ambitious... ...the size and breadth of our customers, we are growing like never... ...Development Representative support, Marketing resources and self... ...Have experience selling highly technical products/services. Are an...CustomerFull timeImmediate startWorldwide
Paddle
United Kingdom18 days ago - ...Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness... ...Enterprise integrations Customer trust Engineering feedback loops This... ...firefighting only This is : A senior technical escalation role, A production debugging...CustomerPermanent employmentFull time
Ema
United Kingdom19 days ago - ...As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice... ...time zones, and shaping enterprise technical support in an AI-first environment. As...CustomerFull timeShift work
GitLab
United Kingdoma month ago - ...platform. AlertMedia is looking for an experienced Technical Account Manager to support our growing EMEA Customer Success organization. This role will operate... ...to do every day: Act as the trusted technical advisor for assigned accounts, understanding their business...CustomerFull timeRemote work
Alertmedia
United Kingdoma month ago £32.1k - £42.9k per year
...of a wide variety of equipment within a technically developing fleet Reporting to the Service... ...wide range of agricultural equipment to customers throughout Essex. Their products are... ...quality machinery, servicing and aftersales support. As part of the wider dealer network,...CustomerAlexander James Recruiting Ltd.
United Kingdom27 days ago- ...our delivery of projects, on-site repairs, commissioning and customer support. Based from home with frequent visits to our central office... ...and local regs Conduct electrical system assessments, and technical evaluations to identify and address potential challenges or...CustomerFull timeWork at officeLocal area
Tesla
United Kingdom7 days ago £75k - £200k per year
...lightning speed, and we’re growing the team to meet customer demand. We’re proud to be supported by world-leading investors, including Energize Capital... ...Solutions Engineers at Axle build the integrations and technical infrastructure that enable our customers to connect...CustomerFull timeWork at officeRemote work2 days per week3 days per weekTesla
United Kingdom6 days ago- ...Job Responsibilities: 1. Technical Support Operations Provide daily technical support to dealerships and service centers, including vehicle... ...activities. Control warranty costs while maintaining customer satisfaction and service quality. 3. Dealer Management and...CustomerFull timeWork at officeLocal area
XPENG
United Kingdom13 days ago - ...What To Expect As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through... ...manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards....CustomerFull timeContract workWeekend workAfternoon shift
Tesla
United Kingdom7 days ago £150k - £200k per year
...how we understand our customers, shape our products, manage... ...outcomes. Our Payments team ⭐ At Monzo,... ...priorities, architecture, technical debt and key metrics... ...ahead of this please contact us on ****@*****.***... ...the office, Monzo will support you with the costs. ✨...CustomerFull timeWork at officeLocal areaRelocationVisa sponsorshipFlexible hoursMonzo
United Kingdom18 days ago- ...advising teams and clients on how best to develop customer-facing digital platforms and experiences, supporting and advising on projects and stakeholders that... ...capabilities. This support would be in the form of technical guidance and consultancy on recommended technical...CustomerFull time
Inspired Thinking Group
United Kingdom27 days ago - ...to turn requirements into high-quality technical solutions. Does this sound like you:... ...communicate technical progress and seek support effectively within a remote team. Bonus... ...our systems remain resilient and our customers experience uninterrupted service, regardless...CustomerFull timeRemote workFlexible hoursNight shiftWeekend workWeekday work
Airalo
United Kingdom20 days ago - ...What To Expect As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you...CustomerFull timeWeekend workAfternoon shift
Tesla
United Kingdom4 days ago - ...Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Customer Support Team helps customers improve their experience using Plaid... ...resolution. We are: Customer-obsessed Problem Solvers Technically Savvy Collaborative Today, Plaid Support ensures our...CustomerFull timeWork experience placementLocal area
Plaid
United Kingdom1 day ago - ...price, we're committed to giving customers the confidence to compare... ...Engineer , you’ll bring strong technical leadership alongside hands-on... ...challenges, and actively support the growth of less experienced... ...Refer a friend scheme - with payment following the successful hire...CustomerFull timeRemote work
Future
United Kingdoma month ago £24,700 per day
...TSB | Customer Service Consultant | Grade B | Branch Banking | Portsmouth | 12 month FTC... ...and in control of their finances. You’ll support personal banking customers to make the most... ...we’re available through email. You can contact us at [****@*****.***](mailto:careers...CustomerFull timeFixed term contractWork at officeLocal areaFlexible hoursShift workBanco Santander S.A.
United Kingdom1 day ago£24,700 per day
...TSB | Customer Service Consultant | Grade B | Fraud Operations | Sunderland | 12 Month FTC... ...to you, don’t worry, we’ll give you the support and equipment you need to get set up,... ...we’re available through email. You can contact us at [****@*****.***](mailto:careers...CustomerFull timeFixed term contractWork at officeLocal areaRemote workFlexible hoursShift workBanco Santander S.A.
United Kingdom1 day ago£25k - £31.58k per year
...Customer Experience Advisor | S1 | Retail Banking | Lisburn Branch, near Belfast... ...that you’ll have plenty of support. Life in a branch can be busy... ...Acting as the first point of contact for customers in branch or... ...calls into our contact centre Building relationships and...CustomerFull timeLocal areaWork from homeFlexible hoursShift workRotating shiftBanco Santander S.A.
United Kingdom1 day ago- ...function as a trusted technology advisor to senior client stakeholders... ...: Influence and shape customer technology strategy, aligning... ...technology investments and support customer decision-making.... ...apply. We will endeavour to contact you within five business days...CustomerWork at office3 days per week
Insight
United Kingdoma month ago £25k per year
...Customer Service Consultants | S1 P1 | Voice | Glasgow Country: United Kingdom IT... ...Service Consultants based out of Glasgow Contact Centre . We’re recruiting for multiple... ...Office full time on-site, focusing on supporting TSB customers throughout their transition...CustomerFull timeFixed term contractWork at officeLocal areaWork from homeFlexible hoursShift workRotating shiftBanco Santander S.A.
United Kingdom1 day ago- As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice... ...time zones, and shaping enterprise technical support in an AI-first environment. As...CustomerFull time
GitLab
United Kingdoma month ago £35k - £45k per year
...Technical Support Lead Location: Windsor - 5 Days On-Site Salary: £35-45k + Benefits Type: Permanent No Sponsorship Available... ...supporting sales, underwriting, operations, broker management and customer servicing. You will ensure the platform continues to evolve,...CustomerPermanent employmentFull timeWork at officeTrial periodTesla
United Kingdom14 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Contact Centre Advisor (Payments / Technical Support). Be the first to apply!
Related searches
- customer service attendant United Kingdom
- airport customer experience specialist United Kingdom
- customer support associate United Kingdom
- customer service officer United Kingdom
- customer service representative csr United Kingdom
- customer relations representative United Kingdom
- customer relations specialist United Kingdom
- customer service representative United Kingdom
- customer service representative data entry United Kingdom
- airline customer service agent United Kingdom