MEDICAL OFFICE ASSISTANT

Medical Office Assistant

Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role: Under direct supervision of a physician, performs a variety of clinical and clerical responsibilities to assist care providers in examination and treatment of patients. Enters pertinent information in patient chart, and performs related clerical tasks.

Key Responsibilities:

• Performs clerical tasks such as gathering data, maintaining and preparing charts according to department policy and procedure, sorting and filing according to established system, verifying for accuracy and presence of information, etc.
• Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certification as required by patients' health care insurers or managed care providers.
• Types routine correspondence, forms, reports from dictation or handwritten copy.
• Maintains physician's calendar, schedules appointments and meeting rooms.
• Opens, sorts, and screens mail.
• Answers telephone, take messages, and provides general information; forwards more complex questions to appropriate staff.
• Telephones patients and/or family members to obtain accurate patient information and to confirm appointments; arranges for Hospital admission.
• Performs clinical duties such as assisting physicians with exams and minor surgeries, preparing treatment room, ensuring instruments and supplies are present, sterilizing and cleaning instruments, maintaining clean and hygienic environment, etc.
• Performs routine tests including phlebotomy, preparation of cultures, preparation of specimens, preparation of urine for urinalysis, gram stains, hemoglobin, etc.
• Conducts quality assurance program tests on office laboratory machines, chemicals and other equipment.
• Relays information to patients regarding preparation for laboratory tests, radiology tests, and special procedures.
• Removes sutures and changes dressings as directed by the physician.
• Obtains health history, checks pulse, blood pressure, weight, height, temperature, vision and hearing and records on patient's chart.
• Telephones prescriptions to pharmacy as directed by the physician.
• Completes various request forms for office supplies and equipment as directed.

Requirements:

• Education: HS Diploma/GED preferred, Completion of a Medical Assistant program.
• Experience: 1-3 years of experience in medial front desk role
• Licenses and Certifications: American Heart Association Basic Life Support CPR

What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.