Shift Leader

The Shift Leader is responsible for effectively leading the restaurant and hourly team members toward the attainment of agreed‑upon goals and profits. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Key Responsibilities Provide leadership by creating and encouraging excitement, enthusiasm, a positive attitude and commitment to company objectives. Role modeling the “Cicis Guest Promise” with the team and guests. Work Open, Lunch, Dinner, and Closing shifts as needed, setting an example of excellent working knowledge and a high level of proficiency in all phases of restaurant operations. Build sales and manage restaurant profitability. Provide direction and coaching to team members. Maintain Steritech compliance by meeting or exceeding a passing score. Ensure all cash handling procedures are followed, including daily bank deposit procedures. Follow all open and close checklists with integrity. Uphold Cici's restaurant cleanliness standards by following daily, weekly, and monthly cleaning checklists. Handle customer service issues as needed, notifying management of any problems or complaints. Follow all POP requirements and participate in local restaurant marketing initiatives. Attend and participate in scheduled meetings. Qualifications and Skills Positive attitude, enthusiasm, motivator, confidence. Customer‑service focused and oriented. Strong communication skills with the ability to resolve conflict. Outgoing personality able to develop relationships and lead others. Demonstrates the highest professionalism. Bilingual skills a plus. Must be able to work a minimum of 25 hours per week and have a flexible schedule necessary to manage and operate the restaurant effectively. Must be able to stand or walk for extended periods and lift up to 50 lbs. Basic understanding of POS equipment. Education & Experience High School diploma or equivalent. 6‑12 months of experience in a related position preferred. SERVSafe certification preferred. Valid State‑issued driver’s license. Reliable transportation and ability to travel between multiple restaurants. Ability to become Food Safety Certified. Basic knowledge of Microsoft Word and Excel. Travel Requirements 0% Travel We are an Equal Opportunity / E‑Verify Employer. We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws. #J-18808-Ljbffr