Desktop Support Technician

Desktop Support TechnicianHydraulics International, Inc. (HII) is seeking a knowledgeable and customer-focused Desktop Support Technician to provide end-user technical support, maintain desktop and laptop systems, support Microsoft 365 services, and assist with cybersecurity and compliance initiatives.This position supports approximately 250 users across four company locations operating within a single Active Directory domain environment. The Desktop Support Technician will work closely with the IT and Information Security teams to support compliance with NIST SP 800-171, DFARS, CMMC Level 2, and company cybersecurity policies.Essential Duties and ResponsibilitiesProvide Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, and related peripherals.Troubleshoot hardware, software, operating system, and network connectivity issues.Install, configure, maintain, and support Windows 10 and Windows 11 workstations.Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.Configure and troubleshoot VPN access, DUO Multi-Factor Authentication (MFA), and remote-access technologies.Perform employee onboarding and offboarding activities, including account provisioning, access changes, and equipment deployment or collection.Document incidents, service requests, troubleshooting activities, and resolutions in the ticketing system.Create, modify, and disable user accounts in Active Directory.Manage security groups, distribution groups, and Microsoft 365 licenses.Support password resets, account lockouts, and MFA enrollment.Assist with Exchange Online mailbox administration.Support Microsoft Intune and endpoint-management initiatives.Hardware and Asset ManagementDeploy, configure, maintain, and troubleshoot desktop computers, laptops, monitors, docking stations, printers, and mobile devices.Maintain accurate hardware and software inventory records.Coordinate warranty repairs, equipment replacements, and vendor support.Assist with IT asset lifecycle management, including deployment, maintenance, replacement, and disposal.Network and Infrastructure SupportTroubleshoot LAN, WAN, Wi-Fi, VPN, and general network-connectivity issues.Support network printers, switches, and wireless access points.Identify and escalate complex server, network, and infrastructure issues to senior IT staff.Cybersecurity and Compliance SupportFollow all company cybersecurity policies, standards, and procedures.Assist with NIST SP 800-171, DFARS, and CMMC Level 2 compliance activities.Support vulnerability remediation and required security-configuration standards.Assist with endpoint protection, log collection, and audit-evidence gathering.Maintain compliance documentation, technical records, and system records as assigned.Participate in required security-awareness and compliance-training activities.DocumentationMaintain technical documentation, standard operating procedures, and knowledge-base articles.Document workstation configurations, troubleshooting procedures, system changes, and support activities.Ensure documentation is accurate, current, and maintained in accordance with company standards.Required QualificationsAssociate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.Three to five years of desktop-support experience within a Microsoft Windows environment.Experience supporting Microsoft 365 and Active Directory.Experience troubleshooting Windows operating systems and Microsoft Office applications.Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.Experience supporting users across multiple company locations.Strong customer-service, communication, organizational, and problem-solving skills.Ability to communicate technical information clearly to users with varying levels of technical knowledge.Ability to manage multiple service requests and priorities in a timely and professional manner.Preferred QualificationsExperience supporting users within a manufacturing environment.Experience with NIST SP 800-171, DFARS, CMMC, or other cybersecurity and regulatory-compliance frameworks.Experience with Microsoft Intune, Microsoft Entra ID (Azure AD), and Exchange Online.Familiarity with DUO MFA, Veeam, SharePoint Online, and endpoint-security solutions.CompTIA A+, Network+, Security+, or applicable Microsoft certifications.Technical EnvironmentSingle Active Directory domain.Four company locations.Approximately 250 users.Microsoft 365 environment.Compliance requirements include NIST SP 800-171, DFARS, and CMMC Level 2.Occasional travel between company locations may be required.Work Environment and Physical RequirementsThis position operates primarily in an office and manufacturing environment. The employee may occasionally be required to enter production areas and must follow all applicable safety requirements, including wearing appropriate personal protective equipment.The position may require prolonged periods of sitting, standing, walking, bending, and working at a computer. The employee must be able to install, move, and transport computers, monitors, printers, and other IT equipment, with or without reasonable accommodation.Compensation and BenefitsSalary Range: $22.00–$26.00 per hourHII offers a competitive compensation and benefits package, including:Medical, dental, vision, and life insurance401(k) retirement planPaid time offOrganization DescriptionHydraulics International, Inc. (HII), headquartered in Chatsworth, California, is a leading supplier of integrated products, services, and support to military, aviation, commercial, and industrial customers, as well as government agencies and prime contractors worldwide.Focused on defense and commercial technology, HII designs, manufactures, and supports a broad range of systems used across more than 100 industries, including mission-critical and military sustainment applications. Our extensive engineering and manufacturing capabilities allow us to produce highly sophisticated products using advanced technology and state-of-the-art equipment.HII's corporate, engineering, and manufacturing facilities are located in Chatsworth, California, and Forsyth, Georgia.Hydraulics International, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.HII is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process.