Campus Computer Technician

Campus Computer Technician

Primary duties include maintaining the integrity, reliability, and security of computers and network infrastructure. Respond to help-desk requests, calls, and emails from campus staff. Under general supervision, identify, troubleshoot and resolve problems encountered by campus users. Install, configure, maintain and troubleshoot computers inclusive of telecommunication, audiovisual and peripheral equipment, CATV systems, wireless, network cabling, switches, and other computer technology. Provides technical expertise to end-users regarding optimal set-up for software, hardware, and network use. Team player oriented: must be able to interact with peers, management, and staff in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace.

Qualifications: Education/Certification: High school diploma N Plus Certification A Plus Certification Associates degree preferred Special Knowledge/Skills: Knowledge of computer hardware and software applications Ability to analyze and resolve computer hardware and software problems Some knowledge of technologies available for use in the instructional setting Ability to repair computer and technology equipment after consultation with a technology advisor and/or district technology personnel Strong organizational, communication, and interpersonal skills Demonstrate an interest in and aptitude for the work to be performed with computer-related problems Experience: Two years of experience with Microsoft Windows, Office Suites, Google G-Suite Two years experience in computer repair and peripheral installation Experience with basic network troubleshooting and wireless setup

Major Responsibilities and Duties: Provide technical assistance to campus faculty and staff for use of equipment including computer hardware and instructional-related software. Provide immediate on-site assistance for technology problems and questions for campus staff. Act as liaison between staff and campus technology advisor, assistant principal, and principal. Assist in the maintenance of computers in classrooms to provide or arrange for needed repairs. Manage student accounts for all instructional programs. (e.g. Active Directory) Assist campus staff with the student information system. (e.g. Grade verification reports, report cards, etc.) Assist with the setup of audio and visual equipment need to facilitate meetings, assemblies, instruction, etc. Perform upgrades to software and hardware. Run Network drops and repair network cables as necessary. Setup and deploy new computers, laptops, Chromebooks, tablets, iPads, printers, and any other required peripheral devices. Installs computer equipment, network (client and server) software and hardware on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining equipment and software. Uses help desk system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with supervisor regarding unresolved problems. Monitors assigned campus technicians' work orders and assist if needed. Conducts physical inventory of technology equipment and materials. Run reports for any instructional software program. Prepare and conduct training, materials and provide training sessions on instructional software as needed. Prepare and maintain an updated technology equipment inventory. Safely perform all duties to avoid injury to oneself and/or others. Perform other duties as requested by the immediate supervisor.

Supervisory Responsibilities: None Working Conditions: Mental Demands: Moderate to heavy standing, stooping, kneeling, stretching, bending, and lifting. Some contact with oils, chemicals, and solvents Mental Demands/Physical Demands/Environmental Factors: Moderate to heavy standing, stooping, kneeling, stretching, bending, and lifting. Some contact with oils, chemicals, and solvents. Travel hazard to and from school/community sites in a personal vehicle approximately forty (40), percent of the time. Occasional prolonged and irregular hours. May require you to work after hours, on weekends, and/or during your vacation breaks.