Retail Operations Director - Service Deli & Bakery

Director of Service Deli & Prepared Foods Category Corporate Services Description Los Angeles, CA | $140,000–$175,000/year (Negotiable) + Bonus Eligible Company Description JONS Fresh Marketplace is a family-owned grocery chain serving the greater Los Angeles area since 1977. The company focuses on delivering quality, variety, and value tailored to the tastes of each neighborhood. JONS offers a diverse range of products and brands that reflect the unique character of its communities while creating a welcoming shopping experience for all customers. Team members are encouraged to contribute to a culture of respect, collaboration, and service, upholding JONS' long-standing commitment to the communities it serves. Role Description The Director of Service Deli & Prepared Foods is a full-time, on-site role based in Reseda, CA. This role oversees service deli and prepared foods operations across all JONS locations, including product selection, merchandising, food safety, quality standards, budgeting, sales performance, and profitability. Responsibilities include leading department managers, supporting staffing needs, ensuring policy execution, developing promotions, maintaining inventory levels, and improving customer satisfaction. Position Requirements Leadership & Experience Minimum 10+ years in deli, prepared foods, or food service management, with increasing responsibility. Prior leadership experience in grocery, food service, or retail environments, preferably in Service deli or prepared foods. Experience training, leading, and developing teams in a fast-paced food retail environment. Experience with budgeting and cost control to manage department financial performance effectively. Knowledge of food safety regulations, HACCP principles, and best practices for prepared foods operations. Strong customer service skills with a focus on delivering a high-quality guest experience. Strong organizational, communication, and problem-solving skills, with the ability to multitask in a fast-paced setting. Availability to work a flexible schedule, including weekends and holidays, as required by store operations. Category Management Skills Ability to analyze market trends, consumer data, and competitor activity to guide category strategies. Experience managing product assortment, including new item launches and discontinued items. Ability to set pricing strategies that balance competitiveness and profitability. Experience developing promotional plans and marketing campaigns with category managers. Ability to build supplier relationships and negotiate purchases and contracts. Experience managing inventory to meet customer demand while minimizing excess backstock. Ability to partner with store management and merchandising teams to support effective product displays. Ability to monitor category performance and use data to support business decisions. Willingness to participate in industry trade shows to identify new products and supplier opportunities. Ability to stand and walk for extended periods and lift up to 40 pounds regularly (occasionally up to 50 pounds), during store and kitchen visits. Benefits Health, Dental, and Vision Life Insurance 401(k) Paid Time Off Cell phone and Mileage reimbursement Important Disclaimer Notice: The job duties, responsibilities and the requirements and conditions listed in this job description are representative only and not limited to the tasks that an employee may be required to perform. Jons reserves the right to revise to this job description at any time and to require employees to perform other tasks as circumstances or conditions of business or work environment change. The employer will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles'Fair Chance Initiative for Hiring Ordinance. #J-18808-Ljbffr Delphi Technologies