Practice Manager, Operations

Practice Manager of Operations Smile Design is looking for a Practice Manager of Operations to join our team! More about the role Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients Guide your team by focusing on constant and never-ending improvement, creating an environment where team members become masters of their individual roles Set the standard for exceptional customer service and team member collaboration as a key relationship builder Oversee the daily operations of the office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels Select, onboard, train, coach, and retain world-class team members Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off) Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors Access to an expansive network of mentors and networking opportunities Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care Minimum Qualifications Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.) Experience working in a fast-paced and customer-centric environment Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies Excellent communication, leadership, coaching, and conflict resolution skills Trustworthy; maintain patient confidentially and team ethics The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+years of experiencein a dental or medical setting 1+years of experiencewith insurance billing and accountsreceivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved) As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental LLC