Sr Associate -Digital Product Management

Sr Associate -Digital Product Management

New York, NY, United States(Hybrid)

Job Description

The role sits within the Customer Personalization team and will be crucial in supporting the evolution of key personalization capabilities, accelerating growth and embedding personalization within high-profile digital experiences across the Enterprise. If that fits your career vision, we'd love to hear from you.

Responsibilities

• Work directly with our Business Partners and Personalization and Channel teams (on both the Tech and Product side) to break down requirements into user stories and own feature delivery end-to-end

• Actively participate (and at times, lead) pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Analytics (plus other teams where relevant)

• Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also, critically evaluate existing features and functionality.

• Assist with the creation of clear and compelling presentations for executive audiences and partners.

• Support work streams to continuously evolve and improve our underlying platforms.

Qualifications

Minimum Qualifications:

• Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.

• Understanding of roadmapping, backlog management, story writing, and testing.

• Proven ability to collaborate effectively with cross-functional teams.

• Strong technical aptitude and ability to grasp complex processes quickly.

• Excellent communication skills for both technical and non-technical audiences.

• Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.

• Skilled at analyzing data from multiple sources to assess product performance and make informed recommendations.

• Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.

• Self-motivated, proactive, and accountable, with the ability to work independently across time zones.

• Bachelor’s degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​

Job Info

• Job Identification 26008902

• Job Category Product

• Posting Date 06/05/2026, 03:46 PM

• Apply Before 06/12/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Product

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