Senior Banker

Responsibilities Serve as the first point of contact for financial center clients, unearthing personal banking needs of individuals and small business clients, and connecting them to appropriate solutions. Deepen client relationships through platform services, supporting clients with self‑service or transactional activities, and providing exceptional client care. Proactively connect with clients via outbound calls and conduct consistent follow‑up routines. Partner with teams to provide consumer and small business solutions, services, and strategies when uncovering personal banking needs. Assist, educate, and train clients on conducting simple transactions through self‑service technologies. Leverage available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy. Adhere to established processes, laws, and guidelines in performing day‑to‑day activities such as opening accounts, account maintenance, and Digital Assisted Shopping. Manage client interactions by taking the best course of action for the bank and its clients while abiding by all regulatory requirements. Required Qualifications Minimum of one year of sales experience in a relationship‑oriented and client‑centric environment. Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Excellent oral and written communication skills. Confident in identifying solutions for clients based on their needs. Strong critical thinking, problem‑solving, time‑management, and organizational skills. Can communicate effectively and confidently with all clients (in‑person and by phone). Ability to learn and adapt to new information, technology platforms, and changing circumstances. Must be a commissioned notary or be able to obtain a notary commission in the state within a few months of start. Must be able to work weekends and/or extended hours, including being scheduled at any financial center location within a reasonable distance. Desired Qualifications Associate's or Bachelor's Degree in business, finance or a related field. Experience working in a financial center where goals were met or exceeded. Retail and/or sales experience in a salary plus incentive environment. Experience working in an environment with individual and/or team goals routinely met or exceeded. Experience with financial information, spreadsheets, and financial skills. Knowledge of banking products and services. Strong computer skills including Microsoft applications and prior laptop technology usage. Skills Active listening. Business acumen. Customer and client focus. Oral communications. Problem solving. Account management. Client experience. Branding. Client management. Client solutions advisory. Relationship building. Business development pipeline management. Prospecting. Referral identification and management. Minimum Education High School Diploma / GED / Secondary School or equivalent. Working Conditions Shift: 1st shift (United States of America). Hours per week: 40. Compensation & Benefits Hourly pay: $25.97–$31.75; determined based on experience, education and skill set. Eligible for a formulaic incentive plan; incentives earned based on performance against defined metrics. Benefits include industry‑leading benefits, paid time off, and support for physical, emotional and financial well‑being. #J-18808-Ljbffr