General Manager

Benefits Competitive salary Employee discounts Paid time off About Melty Melty does grilled cheese in a whole new way. We’re all about crave‑worthy melts, great vibes, and unforgettable guest experiences. We’re looking for a dynamic, people‑focused General Manager to lead our team, run day‑to‑day operations, and bring the Melty experience to life in a fun, fast‑paced environment. Position Summary The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, including guest experience, team leadership, financial performance, and operational excellence. This role requires strong leadership, clear communication, attention to detail, and the ability to execute company standards with minimal oversight. The GM leads by example and ensures all team members consistently meet performance and service expectations. Growth Opportunity This role is a key leadership position within a growing brand High‑performing General Managers will be considered for expanded multi‑unit oversight, training roles, or operations leadership as Melty continues to grow Opportunity to help shape systems, culture, and future locations Compensation Competitive base salary based on experience Performance‑based bonus tied to sales, labor, food cost and Guest Satisfaction results Benefits may include PTO, meals, growth incentives, and leadership development support Bi‑Weekly Gas Allowance Scope of Responsibility Oversees 1 Melty locations with approximately 8‑12 employees per location Accountable for sales performance, labor, food cost, and guest satisfaction across both units Supported by Ownership and Operations with established systems, training and brand standards This Role Is a Great Fit If You: Thrive in fast‑paced, hands‑on restaurant environments Enjoy developing leaders and being present in the business Are comfortable balancing multiple locations and priorities Take ownership and lead with accountability Guest Experience & Brand Standards Deliver a consistently high‑quality food and guest experience that drives total guest satisfaction Address guest feedback promptly and professionally, resolving concerns before they escalate Ensure the restaurant consistently meets or exceeds company standards for quality, service, and cleanliness Effectively manage labor to meet budget goals while maintaining service excellence Team Leadership, Training & Development Coach, evaluate, and hold team members accountable using clearly communicated performance standards Develop high‑potential employees and prepare them for advancement Build and maintain a strong leadership pipeline, including shift leaders and assistant managers Business & Financial Management Drive profitability through effective cost control, labor management, and operational execution Oversee inventory ordering, invoice management, inventory counts, and data entry Create and manage weekly staffing schedules and adjust labor as business needs change Compliance, Safety & Ethics Ensure all business practices comply with company policies and federal, state, and local laws Maintain food safety, sanitation, and health standards Ensure the safety and security of guests, team members, cash, and company assets Education High school diploma or equivalent required College degree preferred Experience 3–5 years of management experience, preferably in restaurant, quick‑service, or fast‑casual environments Skills & Abilities Strong leadership, communication, and organizational skills Ability to communicate effectively with guests and team members Bilingual skills strongly preferred Certifications Food Handler’s Permit (required or ability to obtain) ServSafe certification (required or willingness to obtain) Transportation & Availability Reliable transportation, valid driver’s license, and proof of insurance Must have a phone for team communication Accessible as needed to support restaurant operations; maintains an open‑door policy Schedule Requirements Ability to work a minimum of 50 hours per week Flexible availability, including nights, weekends, and holidays as required Locations operate within Mall hours, including nights and weekends Ready to Lead? If you’re an experienced restaurant leader ready to take ownership of two locations and grow with an exciting brand, we’d love to meet you. #J-18808-Ljbffr Melty Pleasant Grove