Technical Support, Associate - Shift4Shop
Shift4 Corporation
- # Technical Support, Associate - Shift4ShopApplyremote type: Hybridlocations: Las Vegas, NV Office: Center Valley, PA Officetime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR0000246Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit A **Technical Support Representative** is expected to work with customers to identify Shift4shop e-commerce related issues. They should achieve resolution by applying a logical thought process to the troubleshooting they are performing based on the training they have been given and by analyzing call, ticket, or chat logs to notice common trends and underlying problems. They should support customer interactions through multi-messaging channels such as email, tickets, phone, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.**Responsibilities:*** Deliver exceptional service and support to customers via telephone, email, and chats* Meet service level and Interaction requirements set in place by management* Gather information and determine the issue by evaluating and analyzing the symptoms and issues* Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments* Follow standard processes and procedures* Identify and escalate priority issues per customer and company specifications* Accurately process and record call, email, and chat interactions* Follow up and make scheduled callbacks or emails to customers where necessary* Stay current with system information, changes and updates* Must be able to sit for long periods of time* Position requires use of headset/microphone* Other tasks as assigned**Qualifications:*** Strong customer service oriented attitude* At least one year customer service experience* At least one year Technical Support experience* Ability to troubleshoot and process technical issues* Ability to multitask and process different kinds of interactions at once* Excellent oral and written communication skills* Excellent documentation technique and processes. *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*
- J-18808-Ljbffr Shift4 Corporation
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Support, Associate - Shift4Shop in Las Vegas, NV vacancy
- ..., a Las Vegas-based IT consulting firm, is currently seeking a Technical Business Analyst to join our team. Key Responsibilities Gather,... ...teams, hotel operations, vendors, and business stakeholders to support project delivery and operational improvements. Support Front of...SuggestedLocal area
Link Technologies
Las Vegas, NV3 days ago - ...Conduct User Acceptance Testing (UAT) with stakeholders to validate that deliverables meet requirements and customer needs. Provide support in creating and tracking project deliverables and work items in the ticket tracking system. Contribute to and enforce the adoption...SuggestedLocal area
Shift4
Las Vegas, NV4 days ago $25 per hour
...Technical Analyst (Help desk, Desktop Support) Location: Las Vegas, NV (Onsite – 5 Days per Week) Job Type: 4-Month Contract Pay: $25.00/hr (W2) Schedule... ...system-related records What We're Looking For Associate's degree in Information Technology, Computer Science,...SuggestedFull timeContract workWork at officeImmediate startVaco Recruiter Services
Las Vegas, NV11 hours ago$127.11k
...internal and external stakeholders. They will have excellent technical, project management, vendor management, and communication expertise... ...; District and/or departmental business processes commonly supported by applications; standard business software, including word...SuggestedFor contractorsWork at officeLas Vegas Valley Water
Las Vegas, NV1 day ago$34k - $120k
Job Description Greetings Everyone For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. ...SuggestedFull timePhoton
Las Vegas, NV1 day ago- ...-winning company Your Role on this team: The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining... ...Job Specifics Job Type: Full-time Education: Associate/Bachelors (Preferred) Location: This is a Work from Home...Full timeRemote workWork from homeRelocationWeekend workAfternoon shift
DVSport
Las Vegas, NV4 days ago - ...Job Summary The responsibilities of the Health IT Support Specialist include troubleshooting hardware and software issues for staff members... ...this position to be successful. Duties and Responsibilities Technical Support Duties Functions as a liaison between IT partner and...Work at office
Hope Christian Health Center
North Las Vegas, NV3 days ago $45k - $60k
...Summary The Technical Records Specialist I reports to the A/C Records Manager (ACM) and... ...Removal. These roles and responsibilities support compliance with 121.380. Visa... ...all levels. Preferred Requirements • Associate's Degree or higher. • Familiarity with...Full timePart timeWork at officeLocal areaVisa sponsorshipShift workAllegiant Travel
Las Vegas, NV2 days ago$75k - $90k
...Fontainbleau in Las Vegas is seeking an IT Business Analyst to assess upcoming projects and provide necessary support. This high visibility role involves interaction with executives and stakeholders across various business sectors including casino, hotel, and restaurants...Fontainbleau
Las Vegas, NV4 days ago- ...eliminating workplace hazards, is essential to our business and delivering our mission.POSITION EXPECTATIONSPosition SummaryThe Technical Support Representative position provides IT support to internal users of computer systems, software, and hardware through...Work at officeRemote work
Goodwill of Southern Nevada
Las Vegas, NV1 day ago $44.72k - $49.92k
...Overview Lutron is seeking service-focused individuals to join our DIY and PRO Technical Support teams at our Las Vegas office location. These roles are ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences...Work at officeWorldwideFlexible hoursShift workWeekend workLutron
Las Vegas, NV3 days ago- ...service-oriented and collaborative problem solver to work on our Technical Support team at Lutron's Las Vegas office location. This position... ...a High School Diploma or GED equivalent (required) or an Associates or Bachelors degree (preferred) You have a minimum 2 years of...Work at officeImmediate startWorldwide
Lutron Electronics Co., Inc
Las Vegas, NV4 days ago $86k - $130k
...2025) Day to Day In this role, you’ll triage and resolve technical requests promptly, report bugs, and identify patterns or root causes... ...and uncover opportunities for improvement. You’ll build, support, and enhance front-end and back-end tools, leveraging AI and...Work experience placementLocal areaIndeed
Las Vegas, NV1 day ago- ...in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency... ...leader or manager. Requirements ~ May require an associate's degree in a related area and 1-3 years of experience in the field...Permanent employmentContract workImmediate start
CereCore
Las Vegas, NV4 days ago - ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...a 66‑block. Job Responsibilities Perform a wide range of technical tasks including: OS installations, hardware diagnostics, and software...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
North Las Vegas, NV2 days ago - ...disassembles, rebuilds or makes comparable major repairs to powered support systems, including major components. Makes visual and auditory... ...equipment in accordance with manufacturers standards, technical manuals, technical bulletins and other DA publications. May...
US Army
North Las Vegas, NV1 day ago - HARDY INDUSTRIES is looking for skilled I.T. and Telecom technicians in North Las Vegas, NV. This is not your average desk job; responsibilities include OS installations, structured cabling, and telecom work in diverse environments. Candidates require at least 1 year of...Hourly payFlexible hours
Hardy Industries Inc
North Las Vegas, NV3 days ago $3,000 - $4,000 per month
...Melt Group is looking for an IT Support Specialist for a key role in Equatorial Guinea. This position involves ensuring optimal performance and availability of mission-critical systems supporting national operations. The ideal candidate should have a Bachelor’s degree...Permanent employmentContract workMelt Group
Las Vegas, NV1 day ago- ...outstanding customer service to employees seeking technical assistance. This role involves technical support, documentation of solutions, and assistance with A... ...understanding of PC and Microsoft technologies, and hold an Associate's degree in Computer Science or a related field....
$12 - $17 per hour
...Gaming Support Tech Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds... ...maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal...Hourly payImmediate startFlexible hoursShift workNight shiftWeekend work$35.9 - $40.12 per hour
...Greenberg Traurig, LLP is seeking an IT User Support Specialist for their Las Vegas office. The role focuses on providing technology support, including hardware and software management, in a collaborative law firm environment. The ideal candidate will have strong problem...Hourly payWork at officeGreenberg Traurig
Las Vegas, NV4 days ago$100k - $115k
Tata Consultancy Services Limited is seeking a Business Analyst in Las Vegas, NV to implement and integrate business processes. The position focuses on data analysis, project management, and ensuring effective communication among stakeholders. The ideal candidate will ...Tata Consultancy Services
Las Vegas, NV22 hours ago- IT Support Specialist# IT Support SpecialistCorp TSG - Las Vegas, NV 89169## OverviewPosition... ...’s responsibilities will be to provide technical support and troubleshooting network,... ...Directory account creation; distribution list association; iPhone configuration; and Office365 and...Full timeWork at officeLocal areaRemote workFlexible hours
- Siegel Group Nevada is seeking an IT Support Specialist in Las Vegas. This full-time position involves technical support and troubleshooting for desktop systems, requiring... .... The ideal candidate should have an Associate degree and at least 3 years of experience. Comprehensive...Remote jobFull time
$40k
Ashland City School District is seeking a Technical Support Specialist to provide first-level technical support across several schools. The... ...involving technology. A preferred qualification includes an associate’s degree or relevant experience. Compensation starts at $40,...$90k - $120k
...Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ‑9... ...military service is desirable. Ability to explain complex technical issues, provide step-by-step instructions, and document tickets...Local areaRemote workShift workNight shiftSigma Defense LLC
North Las Vegas, NV4 days ago$35.9 - $40.12 per hour
Greenberg, Traurig, PA, a global law firm, is seeking an IT User Support Specialist for its Las Vegas office. This full-time position involves providing comprehensive technology-related support, managing hardware and software issues, and ensuring efficient office operations...Hourly payFull timeWork at office- ...Ranch Operating, LLC in Las Vegas is seeking a Service Delivery & Client Services Technician (Level 1) to provide professional technical support in a luxury wellness hospitality setting. This role is crucial for ensuring a seamless experience for our guests by resolving...
$75k - $90k
...role is to assess Fontainebleau’s upcoming projects and provide support where needed. This is a high visibility role as you will... ...team’s efforts to define, validate, and document business and technical requirements Create dashboards, visualizations, and specs to ensure...Permanent employmentFull timeTemporary workLocal area$3,000 - $4,000 per month
At Melt Group , we are currently partnering with a leading multinational technology organization to recruit an IT Support Specialist for a key role based in Equatorial Guinea. This position will play a critical role in ensuring the performance, availability, and continuous...Permanent employmentContract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support, Associate - Shift4Shop. Be the first to apply!
Related searches
- remote support technician Las Vegas, NV
- personal computer support technician Las Vegas, NV
- customer support analyst Las Vegas, NV
- systems support technician Las Vegas, NV
- help desk administrator Las Vegas, NV
- decision support analyst Las Vegas, NV
- technical support assistant Las Vegas, NV
- technical analyst Las Vegas, NV
- technical assistant Las Vegas, NV
- IT support technician Las Vegas, NV