Service Operations Assistant

Job Description Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving. Position Summary The Service Operations Assistant supports front-end and store service operations by assisting with customer service, associate support, cash office functions, operational execution, and overall store efficiency. This position helps ensure a positive customer experience, compliance with company procedures, and smooth daily operations while serving as a leadership resource for service associates. Key Responsibilities Customer Service & Front-End Operations Deliver exceptional customer service and promote a positive shopping experience. Assist customers with questions, concerns, refunds, exchanges, and service-related issues. Support front-end operations, including cashiering, self-checkout, and customer service desk functions. Help ensure adequate staffing and service levels throughout the day. Monitor checkout efficiency and assist in reducing customer wait times. Store Operations Support execution of daily operational priorities and service initiatives. Assist with opening, closing, and shift transition procedures. Maintain store standards related to cleanliness, safety, and organization. Support compliance with company policies, procedures, and operational expectations. Assist leadership in coordinating daily workflow and task completion. Cash Handling & Compliance Assist with cash office functions and cash accountability procedures. Support cash audits, deposits, register balancing, and reporting activities. Ensure proper handling of cash, coupons, gift cards, and other tender types. Monitor compliance with company cash management policies and loss prevention procedures. Leadership & Associate Support Provide guidance and support to front-end associates during daily operations. Assist with training newly hired associates and reinforcing operational procedures. Promote a positive, customer-focused culture throughout the store. Help address operational challenges and escalate concerns when necessary. Serve as a leader on duty when assigned. Safety & Compliance Support workplace safety initiatives and loss prevention efforts. Ensure associates follow company policies and safety procedures. Assist with incident documentation and reporting requirements. Promote a safe and secure environment for customers and associates. We also provide a variety of benefits including: Competitive wages paid weekly • Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values - Click below to view video: ACI Values A copy of the full job description can be made available to you. About Us Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). Albertsons