IT Technician (Tier 1) (24326)

IT Technician (Tier 1)

The Tier 1 IT Technician serves as the first point of contact for technical support across Cantex Continuing Care Network. This role provides essential user account management, troubleshooting, and application support for Windows 10/11, Azure AD, Office 365, PointClickCare, Homecare Homebase, and other healthcare systems. The Tier 1 Technician ensures smooth daily operations for clinical and administrative staff by resolving issues quickly, documenting interactions, and escalating complex problems when needed. This position is ideal for a detail-oriented, customer-focused IT professional who enjoys helping users and learning new technologies.

Qualifications

Minimum 2 years of experience as an IT Technician, Desktop Support Engineer, or similar role

Strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365

Experience supporting healthcare software (PointClickCare, Homecare Homebase, or similar EMR systems preferred)

Familiarity with help desk ticketing systems (ManageEngine preferred)

Excellent verbal and written communication skills

Ability to guide users through step-by-step technical solutions

Strong problem-solving skills and a positive, patient demeanor

Ability to work autonomously in a fast-paced environment

Manage user accounts and perform basic updates across multiple platforms

Troubleshoot and resolve issues related to Windows 10/11, EMR systems, and web applications

Provide remote printer support, mapping, and ticket creation for printer repairs

Assist staff with password resets, system access configuration, and application guidance

Maintain accurate records of user interactions and service requests in the ticketing system

Collaborate with internal teams to escalate and resolve complex technical issues

Stay current on healthcare technologies and system updates

Support employee onboarding by setting up accounts, access, and devices

Work on-site at the Addison office during standard business hours

Perform other related tasks as assigned

Cantex Continuing Care Network