Operations Support Manager

Job Description

Job Description

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel. Compensation:

$65,000+ yearly depending on experience

Responsibilities:

• Lead day-to-day hotel operations across all departments, including Front Desk, Housekeeping, Maintenance, Laundry, and Breakfast.

• Facilitate regular staff meetings, trainings, and department check-ins to build team alignment and operational consistency.

• Handle essential administrative tasks such as payroll, deposits, and operational compliance tracking.

• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.

• Ensure guest satisfaction by addressing complaints, resolving issues, and maintaining a visible presence during key operational times.

Qualifications:

• Ability to lead through change and support teams during operational transitions.

• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.

• Proven ability to manage and develop teams, delegate effectively, and foster a culture of accountability and continuous improvement.

• Business-savvy with a strong understanding of budget management, cost control, and strategic alignment in a fast-changing environment.

• Technically proficient and committed to ongoing professional development and knowledge sharing.

About Company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality.