Liaison

Support Services & Personal Care Liaison

Independence Home Health LLC is looking for a dependable, compassionate, and customer-service-driven Liaison to join our team! The Support Services & Personal Care Liaison will help build strong relationships with clients, families, caregivers, and our office team while coordinating and supporting services that meet each client's needs.

Position Qualifications & Responsibilities:

• High school graduate
• Minimum of six (6) months of experience with a regulated personal care agency or similar company
• Maintains current CPR certification
• Ability to supervise and direct care team members
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to delegate and communicate tactfully with clients, families, staff, and the community
• Proficient with Windows-style applications and software programs specific to the role
• Excellent time-management and organizational skills
• Ability to mentor and support agency staff
• Maintains a valid Indiana driver's license as required by state and/or agency policy
• Maintains access to a reliable, insured automobile in good repair that meets state and/or agency requirements and is capable of fulfilling staff and/or client transportation needs while on duty
• Eligible to participate in Medicaid programs
• Must agree to required background screenings, including driving record, county/federal criminal background checks, national criminal search, and Sex Offender Registry check

Available 8:00 AM4:30 PM and some evenings for required meetings. Available during regular business hours in person, by phone, or through another agency-approved method of communication.

Key Responsibilities:

• Perform non-clinical/medical admissions of clients into the personal care agency
• Coordinate and collaborate with the Program Manager, Scheduling Coordinator, Biller, field staff, informal caregivers, and other individuals or entities involved in the client's care
• Support both Support Services and Personal Care programs
• Help coordinate services and respond to client and caregiver needs
• Maintain positive relationships with clients, families, caregivers, and community partners
• Supervise and provide direction to care team members as needed
• Communicate effectively with the care team to help ensure client needs are addressed
• Provide ongoing support, follow-up, and exceptional customer service
• Assist with identifying and coordinating additional services or resources when appropriate

We're looking for someone who is dependable, compassionate, organized, professional, a strong communicator, customer-service focused, comfortable working with clients, families, and caregivers, able to multitask and manage changing priorities, a team player who enjoys supporting others.

If you are passionate about helping people, building relationships, coordinating services, and making a difference in the lives of others, we would love to hear from you!

Independence Home Health LLC View phone number on click.appcast.io MondayFriday | 8:00 AM4:30 PM Come grow with our team and make a difference every day!

Compensation: $18.00 - $22.00 per hour At Independence Home Health, we desire to provide quality professional medical care while emphasizing the importance of individual freedom. We understand the concept of "Home" While providing quality professional medical care and understanding the importance of following guidelines and regulations, we spend much of our time focusing on the individual's vital role in having input and decision making freedom regarding their own healthcare. It is our desire to integrate our services into the home setting while showing respect for the individual by facilitating and incorporating a collaborative plan of care. Through our many years in the home care field we have seen when the customer and/or family has an active part in the planning and implementation in the plan of care, a sense of belonging and self-worth surfaces which ultimately produces increased quality of life, therefore enhancing the holistic healing process.