Client Concierge Specialist

Delivering high-touch, white-glove service remotely, the Client Concierge Specialist will serve as the primary point of contact for members and providers in a health insurance environment, guiding them through benefits, claims, eligibility, and issue resolution. Key responsibilities: Manage inbound calls, emails, and digital inquiries, providing personalized support and tailored solutions Assist members with benefits education, eligibility verification, and claims inquiries while ensuring clear communication Research and resolve complex issues related to claims, billing, and coverage, while maintaining accurate records and updates Required qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred 2+ years of experience in customer service or call center roles, preferably in healthcare or insurance Familiarity with call center metrics and experience with claims processing and CRM systems Proficient in standard computer applications, including MS Office Suite Ability to manage escalations and communicate effectively with both internal and external customers