Technical Program Manager
Javen Technologies
Focus: Program delivery + Root Cause Analysis /Issue/ Incident Management for customer order & repair experience
Team: CORE (Customer Order & Repair Enablement )
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
What are some preferred/nice to have skills the manager is looking for?
Tell us about your department:
The Customer Order & Repair Enablement (CORE) Team ensures smooth, reliable customer experiences across the end-to-end order and repair journey. We act as the primary support line for escalated customer issues, partnering with engineering, product, and operations to drive root-cause resolution and long-term improvements.
Project Description:
Position Summary/Job Description:
Team: CORE (Customer Order & Repair Enablement )
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
- Program/Delivery Management - 5-7 years
- Operational & Agile Team Leadership - 3-5 years
- Root-Cause Analysis & Issue Management - 3-5 years
- Cross-Functional Communication & Stakeholder Management - 5-7 years
- Technical Collaboration with Engineering Teams - 2-4 years
What are some preferred/nice to have skills the manager is looking for?
- Experience in customer experience, order management, or repair operations
- Familiarity with issue-tracking tools (e.g., Jira, ServiceNow)
- bility to build new processes and operational frameworks
- Data-driven mindset; comfort with dashboards and metrics
- Background working in complex retail, technology, or service environments
Tell us about your department:
The Customer Order & Repair Enablement (CORE) Team ensures smooth, reliable customer experiences across the end-to-end order and repair journey. We act as the primary support line for escalated customer issues, partnering with engineering, product, and operations to drive root-cause resolution and long-term improvements.
Project Description:
- We are forming the CORE Team to centralize issue management, triage customer-impacting problems, and ensure timely resolution. This role will help establish team rhythms, processes, and cross-functional workflows to strengthen our customer experience.
Position Summary/Job Description:
- Seeking a Delivery/Program Manager to lead the operations of the newly formed CORE Team. This role oversees issue intake, prioritization, and root-cause analysis; determines when engineering support is required; partners closely with technical teams to drive fixes; and provides clear, consistent updates to stakeholders and impacted customers. The manager ensures operational excellence, drives communication, and helps protect and improve the end-to-end order and repair experience.
Vacancy posted 4 days ago
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