IT Infrastructure Operations Sr. Manager

IT Infrastructure Operations Sr. Manager United States, Morristown (New Jersey) IT Infrastructure Operations Sr. Manager Location: Morristown, New Jersey As an IT Infrastructure Operations Sr. Manager , you will lead the operational health, performance, and continuous improvement of global infrastructure services supporting approximately 15-17 sites worldwide. This highly visible leadership role serves as the primary operational interface between managed service providers, infrastructure engineering teams, Site IT leaders, and executive stakeholders. You will play a critical role in building and establishing a new global infrastructure operations organization following the Capsugel spin-off, ensuring reliable, secure, compliant, and scalable technology services that support commercial, R&D, and manufacturing operations. What you will get: A competitive compensation package. In addition, below you will find a comprehensive summary of the benefits package we offer: Performance-related annual bonus Medical, dental and vision insurance 401(k) matching plan Life insurance, as well as short-term and long-term disability insurance Employee assistance programs Paid time off (PTO) Hybrid work flexibility Career growth opportunities within a global organization Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge. What you will do: Lead global managed service providers responsible for infrastructure operations, monitoring, endpoint support, network services, and cloud operations. Own day-to-day operational performance, service delivery, governance, and vendor accountability across global infrastructure environments. Drive operational excellence through KPI management, scorecards, service reviews, vendor performance management, and continuous improvement initiatives. Ensure stable and reliable operation of critical infrastructure services including cloud platforms, datacenter infrastructure, Microsoft 365, identity services, endpoint management, network services, and backup and disaster recovery solutions. Lead major incident response activities, problem management, change management, and service restoration efforts following ITIL best practices. Partner closely with Site IT leaders across the Americas, EMEA, and APAC to support business initiatives, manufacturing operations, infrastructure projects, and site migrations. Develop executive-level reporting and dashboards tracking SLA attainment, service availability, incident trends, customer satisfaction, capacity planning, and operational performance. Support regulated environments by ensuring infrastructure operations comply with quality standards, Computer System Validation (CSV), CFR Part 11 requirements, audit expectations, and change control processes. Manage operational readiness and successful transition of infrastructure projects into production support environments. Identify opportunities to automate processes, standardize global operations, improve service reliability, and reduce recurring operational issues. What we are looking for: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical discipline required. Master’s degree preferred. Experience leading global infrastructure operations within pharmaceutical, biotechnology, life sciences, healthcare, or other regulated industries. Demonstrated experience managing global managed service providers such as TCS or equivalent enterprise service partners. Proven leadership experience managing large operational teams and supporting organizations across multiple time zones. Strong knowledge of enterprise infrastructure technologies across both on-premises and cloud environments. Experience with ITIL-based service management including incident, problem, change, and service-level management. Working knowledge of Computer System Validation (CSV), CFR Part 11 requirements, quality systems, and regulated IT environments. Experience supporting critical enterprise applications and business operations, including SAP and related technologies preferred. Strong vendor management, stakeholder engagement, communication, and business partnering skills with the ability to influence at all organizational levels. Strategic thinker with excellent problem-solving abilities, operational leadership skills, and a passion for continuous improvement. Ability to translate technical concepts into business-focused solutions and communicate effectively with technical and non-technical stakeholders. About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn breakthrough science into life-changing therapies, we look forward to welcoming you on board. Reference: R79989 You will feel at home at Lonza if you: Take ownership, step forward, and enjoy meaningful responsibility Love solving problems and thrive in a complex, fast-moving environment Are curious, always looking to learn and improve Work collaboratively, contributing to something bigger than yourself Are motivated to make a difference through work that impacts customers and their patients Why Lonza: We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, will have the freedom to grow, the support to succeed and the chance to contribute to work that matters. We are the makers of the medicines of tomorrow. #J-18808-Ljbffr