Leasing Specialist

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move‑in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move‑in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short‑ and long‑term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up‑to‑date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow‑up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow‑ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.
• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable).

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