Customer Service Representative

Express Employment Professionals Defunct

Job Full Description

Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

Monday-Friday, 8:30am-5:00pm, $20/hour. Fulltime, temp to perm!

Essential Functions:
• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on-time performance for driver delivery and pick-up
• Prepare tracking reports
• Develop knowledge base of all customers
• Develop relationships with all customers
• Understand and abide by various customer requirements
• Resolve customer problems promptly and efficiently
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned

Braintree, MA
2555
100 Grandview Road
Suite 216
Braintree, MA 02184

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Vacancy posted more than 2 months ago

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