IT Business Analyst

Job Title: Analyst, IT Service, Deerfield Location: Deerfield, IL, USA, 60015 Experience Level: Associate Job Type: Full Time Workplace Type: On-Site What You'll Do: End-User Support & Experience Serve as a trusted IT partner for business stakeholders at the Deerfield corporate office Provide advanced (Tier 2+) support for end-user issues across desktops, laptops, mobile devices, collaboration tools, peripherals and printers Ensure AV/meeting room technologies are operational and support large-scale meetings and events Act as an escalation point for complex technical issues and drive resolution across teams Deliver a high-touch support experience for corporate users, including VIP/executive support where required Identify recurring issues and proactively implement solutions to improve the overall user experience Site IT Operations and Infrastructure support Own and support day-to-day IT operations for the Deerfield corporate office and other sites in the Chicago-area (e.g. Waukegan hangar) Provide hands‑on support for infrastructure at Chicago data center as needed Coordinate with global IT teams (network, security, endpoint, applications) to resolve issues and deliver services Promote IT standards, security practices, and compliance requirements Manage hardware lifecycle processes including provisioning, refresh, and asset tracking Perform system configurations, deployments, and upgrades in alignment with enterprise standards What You'll Bring: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) Experience: 2+ years of experience in IT support or Site IT roles, preferably in a corporate enterprise environment Proven experience providing Tier 2+ support and managing complex technical issues Experience working with enterprise IT service management tools (e.g., ServiceNow) Prior experience supporting executive/VIP users and high-visibility environments is an asset Demonstrated experience contributing to or leading IT projects and initiatives Technical skills: Strong knowledge of Windows OS and endpoint troubleshooting, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory / Azure AD / Entra ID, Endpoint management tools (e.g., Intune, SCCM) Understanding of Networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi), AV/meeting room technologies, printer technologies, Mobile device support (iOS, Android) Familiarity with ITIL processes and service management practices Strong problem-solving and analytical skills with the ability to troubleshoot complex issues Excellent communication skills, with the ability to translate technical concepts for non-technical users Strong customer service orientation and ability to build trust with stakeholders Ability to prioritize and manage multiple competing demands in a fast-paced environment Demonstrated ability to collaborate with others and contribute to a positive team environment The salary range for this role, in Deerfield IL, is between $62,200 - $106,600. Actual salary and benefits may differ based on location. Benefits include comprehensive medical, dental, vision coverage, life insurance, disability coverage, retirement program with matching contributions, paid vacation, sick days, holidays, paid personal and maternity/parental leave, Employee and Family Assistance Program. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. #J-18808-Ljbffr