BUSINESS RELATIONSHIPS MANAGER

Business Relationships Manager

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Enterprise Solutions Manager (Sales & Business Technology) is responsible for translating business strategy, ideas, and operational needs into clear, end-to-end solution concepts and driving alignment through delivery to achieve measurable business outcomes. This role serves as the primary technology partner to Sales leadership while remaining flexible to support other business functions as priorities evolve. The position builds upon the traditional Sales IT partnership model and expands it to include full ownership of solution definition, execution alignment, and delivery outcomes. The Enterprise Solutions Manager bridges business vision, process design, technology strategy, architecture, compliance, and delivery planning, ensuring Analysts, Architects, Developers, and Project Managers execute with clarity and confidence. The role is accountable for solution direction, scope definition, execution alignment, and ensuring solutions deliver intended business value while adhering to governance and SOX compliance requirements.

Duties and Responsibilities of the Position:

• Solution Definition & Business Engagement: Partner with Sales leadership, business process owners, and SMEs to understand strategic goals, customer experience needs, pain points, and desired outcomes. Serve as the primary liaison between Sales and IT, evolving beyond requirements management into full solution ownership. Lead discovery sessions and solution workshops to shape ideas into clear solution concepts. Translate business needs into high-level solution designs across process, systems, data flows, and controls.
• Execution Alignment & Delivery Enablement: Define scope, MVP, sequencing, and workstreams for Sales and cross-functional initiatives. Decompose large initiatives into manageable phases aligned to business priorities. Identify dependencies, risks, and constraints early and drive mitigation strategies. Align Analysts, Architects, Project Managers, and Developers on solution direction and execution approach. Drive decision-making and trade-offs to maintain initiative momentum and delivery clarity. Partner with Global Architecture, Security, and Infrastructure teams to ensure solution approaches align with enterprise standards, technology roadmaps, security policies, and infrastructure capabilities; proactively identify gaps and drive alignment to best practices and governance requirements.
• Executive Communication & Stakeholder Management: Prepare and deliver executive-level presentations outlining solution options, trade-offs, risks, timelines, and business value. Act as a trusted advisor to Sales and IT leadership, enabling informed decision-making. Influence stakeholders and build consensus across business and technical teams without direct authority.
• Governance, Risk & Compliance (SOX): Ensure solution approaches incorporate SOX compliance, internal controls, segregation of duties, and auditability. Partner with Finance, Internal Audit, and Compliance teams as required. Embed governance and risk considerations into solution design to reduce downstream audit and remediation effort.
• Outcome Ownership & Continuous Alignment: Ensure solutions deliver measurable business outcomes (e.g., revenue enablement, efficiency, user experience improvements). Maintain alignment between business expectations and delivery outcomes throughout initiative lifecycle. Adjust solution approach as needed based on delivery feedback, risks, or changing business priorities.

Required Experience and Education: Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience. Demonstrated experience translating business strategy into end-to-end solution concepts and delivery approaches. Strong understanding of Sales business processes and enabling technologies. Experience leading complex, cross-functional initiatives through scoping, solutioning, and execution alignment. Proven ability to present to executive leadership and communicate with both technical and non-technical audiences. Strong problem-solving, critical thinking, and decision-making skills. Ability to influence outcomes across teams without direct reporting authority. Working knowledge of SOX compliance, governance, and internal controls.

Preferred Qualifications: Experience supporting Sales organizations. Experience in enterprise environments with multi-system integrations. Familiarity with ERP, data platforms, integration technologies, and customer-facing applications. Experience with phased delivery, MVP definition, and large-scale initiative planning. Background spanning both business-facing roles and technology solution delivery.

Competencies: Strategic thinking and business acumen. Executive communication and storytelling. End-to-end systems thinking. Solution design and delivery alignment. Stakeholder influence and consensus building. Scope, prioritization, and value management. Risk awareness and compliance-oriented thinking. Cross-functional collaboration. Understanding of enterprise architecture, security, and infrastructure principles.

Other Pertinent Job Information: This role is an individual contributor position with no direct people management responsibilities. Requires strong leadership through influence across business, IT teams and cross functional teams. Operates in a fast-paced environment balancing strategic thinking with execution delivery. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.