Unified Communications Integration Engineer, Public Safety

Unified Communications Integration Engineer, Public Safety Atlanta, Georgia, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. Your Impact We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform. You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between Engineering and the Business for all UC-related activities. You will get an opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform. What You'll Do Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure Configuring and troubleshooting Carbyne's Novel Emergency Communication Platform Provide clients with customized communication solutions for Carbyne's unified communications services Install, maintain, integrate, and contribute to PBX projects and UC solutions Create and maintain technical specs and solution documents Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne's best practices Providing technical support and training for the Operations team on 911 emergency communications systems Gaining a strong understanding of unified communications architecture, networking, and cloud computing Interact with a variety of internal stakeholders: Carbyne's Operations, R&D, Sales, CTO Office, and Product Managers What You Bring Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.) Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport 3+ years of experience in solutions deployment of open-source VoIP solutions 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers Good understanding of Linux environments, including bash scripting Hands-on experience deployment on Private and Public network/security clouds (AWS) Nice-to-Haves: Industry certifications like CCIE, CCNP, CCNA Voice Knowledge of Docker and Kubernetes Knowledge of AWS infrastructure Work Location This is a hybrid role, with an expectation of four days per week in our Manhattan office. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, dental, and Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Prepared