Customer Service & Office Support Associate

Customer Service & Office Support Associate

Schedule: Monday-Friday, 9:00 AM-5:00 PM Plus: One Saturday per month, 9:00 AM-2:00 PM

Job Type: Full-Time | In-Office

Location: Louisville, KY

Hidden Talent is Hiring on Behalf of The Door Store & Windows

Hidden Talent is proud to partner with The Door Store & Windows to identify their next Customer Service & Office Support Associate.

The Door Store & Windows is a trusted Louisville company that has helped homeowners, builders, and contractors find quality doors, windows, and related products for years. Known for their strong reputation, knowledgeable team, and commitment to customer service, they are looking for a dependable professional who enjoys helping people and keeping operations running smoothly.

If you're organized, friendly, reliable, and enjoy being the person customers can count on, we'd love to hear from you.

Position Overview

As the Customer Service & Office Support Associate, you'll serve as one of the first points of contact for customers, vendors, and team members. This role is ideal for someone who enjoys interacting with people, answering phones, staying organized, and supporting a busy office environment.

No industry experience is required. The Door Store & Windows is willing to train the right person who brings a positive attitude, professionalism, and a strong work ethic.

What You'll Do

Customer Service

• Answer incoming phone calls in a friendly, professional, and helpful manner
• Greet customers visiting the showroom
• Direct inquiries to the appropriate team member
• Assist customers with general questions and basic product information
• Schedule appointments and coordinate customer follow-up as needed

Administrative Support

• Maintain accurate customer records and information
• Enter and update information in company systems
• Assist with filing, documentation, and general office organization
• Support the sales team with administrative tasks and customer follow-up

Showroom Support

• Help maintain a clean, organized, and welcoming showroom environment
• Monitor office and showroom supplies
• Assist with company events and special projects as needed

What We're Looking For

• Friendly, professional, and dependable
• Strong customer service and communication skills
• Comfortable answering phones and interacting with customers throughout the day
• Organized with strong attention to detail
• Basic computer skills, including Microsoft Word and Excel
• Ability to manage multiple tasks and priorities
• Positive attitude and willingness to support the team wherever needed
• Strong attendance record and reliability

Preferred Qualifications

• Previous experience in customer service, reception, administrative support, retail, hospitality, or office administration
• Experience working in a showroom, retail, service, or customer-facing environment

Why Join The Door Store & Windows?

• Stable, established Louisville company with a strong local reputation
• Supportive and team-oriented culture
• Hands-on training and ongoing support
• Opportunity to learn and grow within the organization
• A role where your work directly impacts the customer experience and success of the business

Work Environment

• Office and showroom setting
• Sitting, standing, and walking throughout the day
• Regular interaction with customers, vendors, and team members

The Door Store & Windows is an Equal Opportunity Employer. Hidden Talent recruits and screens candidates on behalf of our clients and will guide qualified applicants through the hiring process.