Resort Experience Associate-Signature Collection-Seasonal

Job Description

Job Description

Seasonal Position (Until September 21st)

Perks:

• Room Discounts Worldwide
• ClubGo Membership (Discounted Vacations & Much More)

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This Concierge is responsible for delivering an exceptional guest and owner experience and is empowered to address a wide range of guest needs and challenges. The role requires consistently meeting or exceeding service expectations while maintaining a positive, friendly, and welcoming “at your service” environment each day. Additionally, this individual will support Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages. The Concierge is expected to acknowledge every guest with a warm smile and greeting, following established service guidelines to ensure a memorable and elevated experience.

ESSENTIAL DUTIES AND TASKS:

• Provide exceptional service to Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages.
• Demonstrates a high level of service.
• Cleaning
• Confirmation and delivery of services and/or products.
• Stocking
• Partner with resort outlets to assist the guests/owners.

EDUCATION and/or EXPERIENCE

• GED or high school equivalent

QUALIFICATIONS

• Must have a strong knowledge of the Resort amenities and activities that occur.
• Ability to be self-directed with attention to details.
• Must possess the ability to provide a high level of service consistently.
• Ability to work as part of a team and individually on occasion.
• Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
• Has worked in a fast pace and moderate to high stressful environment.
• Must have knowledge / understanding of current PMS system.
• Must be at least 18 years of age or older.

#INDRO2