Field Service Engineer

Job Description

Job Description

Who we are:

HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support. 

Our employees are the most important asset and the backbone of HERMLE USA! Without the  people in our organization we would sell nothing but machines and wouldn’t be able to  satisfy and even exceed our  customer’s expectations. 

We are always looking for  committed team members with the necessary  drive and  integrity to provide world class service to our customers.  Respect is the foundation of a united workforce and therefore we value open, professional and friendly  communication internally as well as with our customers and partners worldwide!

What we are looking for:

Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, “what else can I do?”, a real team player who provides – and values – honest improvement-oriented feedback. We need people that take accountability for their actions and pride in their work.

This position is remote, traveling 90-95% of the time. 

  Responsibilities:  

• Support of customers with telephone and on-site troubleshooting and diagnosis procedure
• Work in an unsupervised environment to provide installation, troubleshooting, repair, and preventive maintenance services for Hermle’s products at customer locations in a timely manner
• Briefing and training of customers
• Installation of retrofits
• Periodic overseas travel to Germany for learning the product line and maintaining that product knowledge
• Working with SAP-Software
• Daily work time reporting through time management system
• Weekly submission of service reports as well as expense reports
• Performs other duties and responsibilities as requested

Requirements:

• High School/GED or equivalent
• Experience in troubleshooting mechanical and electrical issues of machine tools
• Knowledge of Heidenhain and/or Siemens control systems
• Proficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machines 
• Understanding of hydraulics and pneumatics in machine tools
• Proficiency in using computers 
• Professional Interaction with Customers
• Microsoft Office knowledge is mandatory
• Extensive travel is required (including international)

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical Coverage, Dental Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K)

HERMLE USA, Inc. is an EEO employer