Automotive Service Advisor

We are looking for Service Advisors to join our team. If you excel at greeting customers, scheduling appointments, and communicating repair information, this role may be a great fit. Benefits Health, Vision, and Dental Insurance Paid Maternity & Paternity after one year of employment Paid Training Career Advancement 401(K) and profit sharing Compensation based on experience and performance: $50K up to $200K! Responsibilities Greet service department customers promptly and courteously Listen to each customer and articulate repair needs to techs Present recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adhere to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of the progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pickup Review and explain repairs and associated costs to customers Handle minor customer concerns and complaints Keep the Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores by dealership standards Requirements Previous experience as a Service Advisor is preferred Reynolds & Reynolds or similar DMS proficiency preferred Strong customer communication skills both in-person and on the phone Strong organizational skills Ability to manage in a fast-paced work environment with limited supervision Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property Authorized to work in the USA Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening Must have a valid driver's license Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer #J-18808-Ljbffr