NYC Team - Travel Consultant - Latin America

Travel Consultant

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world's most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

About The Opportunity

Are you passionate about Latin America and luxury travel? As a Travel Consultant on our Latin America team, you'll craft unforgettable journeys, whether it's a dream honeymoon or a family adventure. Using your in-depth knowledge of Latin America destinations and a passion for delivering world-class service, you'll design bespoke itineraries tailored to our guests' unique preferences. This is a fantastic opportunity for someone with experience in luxury travel sales, particularly working with high-net-worth individuals (HNWIs). At Scott Dunn, we also offer strong career progression, with many of our consultants moving into senior or managerial roles.

Key Responsibilities

• Manage the end-to-end sales process - from initial enquiry and itinerary creation to booking and post-travel follow-up.
• Deliver exceptional service via phone, email, and in-person interactions to craft personalized luxury holidays.
• Meet and exceed individual and team sales targets and key performance indicators (KPIs).
• Develop and maintain in-depth knowledge of Latin America travel products and destinations, as well as other regions in the Scott Dunn portfolio.
• Support marketing efforts, including contributing to brochures, email campaigns, the website, PR initiatives, and events.
• Engage with guests face-to-face where required, ensuring a personalized service experience.
• Learn and work confidently with our internal systems and software tools.
• Collaborate closely with colleagues across departments and within the wider Sales team.

Duties

The duties that derive from these responsibilities include but are not exclusive to:

• Own the full guest journey, from initial enquiry through to repeat bookings.
• Deliver accurate, detailed communication and documentation for each itinerary.
• Qualify guest needs and use consultative sales techniques to convert enquiries into bookings.
• Respond promptly and professionally to all enquiries, particularly during peak travel periods.
• Manage guest information and payments, ensure timely documentation, and organize concierge services.
• Maintain guest engagement from booking to departure, ensuring an exceptional experience throughout
• Enter and manage client data in our Customer Relationship Management (CRM) and internal systems
• Proactively resolve guest issues or complaints, working alongside our Guest Relations team
• Book and manage flights using Travelport and other reservation tools.
• Attend internal and external training sessions to stay up to date with products and systems
• Take part in familiarization (FAM) trips to enhance product knowledge and share insights with the team
• Represent Scott Dunn at trade shows and promotional events, sometimes internationally
• Willingness to travel for training or events as needed

Experience & Qualifications

• Experience selling luxury travel to Latin America destinations is preferred
• Specialist product knowledge within Latin America
• Sales driven with a keen eye for numbers
• Self-motivated and able to work autonomously
• Requires no direction or oversight with processes and systems
• Ability to demonstrate end-to-end ownership on projects
• Strong written and verbal communication skills
• Excellent attention to detail
• Proven organizational skills
• Previous experience of delivering high levels of customer service
• Inspires and motivates other team members, leads by example
• Understands team goals and uses success metrics to help focus sales efforts

Values & Behaviors

All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the Know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service. Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job : We offer genuine opportunities for people to grow and evolve
• We back our people all the way : We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back : Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock
• Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status