Quality Engineering Manager

Job Description

Job Description

About the Role:

Thermal Management Solutions USA is looking for a driven and experienced Quality Engineering Manager to lead our quality initiatives at our Romeo, MI facility. This is an exciting opportunity to shape the quality culture of a forward-thinking company in the thermal management industry, where your expertise will directly impact product excellence and customer satisfaction.

Summary :

• Ensure the quality of new products and serial production life, including the quality of materials, parts, and purchased components, deadlines, and prevention of internal failures in manufacturing processes and at customer sites, aiming to meet customer expectations and the Company’s interests.
  
   
  Manage Quality activities, Customer Service, Metrology, Supplier Quality, Quality Planning, and Experimental Laboratory, ensuring compliance of products, processes, and systems with IATF 16949, ISO 14001 requirements, customer-specific requirements, legal requirements, and other interested parties.
  
   
  Act as a project manager, providing support to the team’s needs throughout the Initiation, Planning, Execution, Monitoring & Controlling, and Closing phases.
   

MAIN ROLES & RESPONSIBILITIES:
 

QUALITY

· Manage Quality, ensuring the maintenance of IATF 16949 and ISO 9001 certifications, as well as compliance with customer-specific requirements and applicable statutory and regulatory requirements.
· Coordinate the activities of the Quality, Customer Service, Metrology, Supplier Quality, Quality Planning, and Experimental Laboratory through planning and monitoring of activities, aiming to satisfactorily meet the needs and expectations of internal and external customers and other interested parties.
· Define, monitor and ensure compliance with Quality objectives, targets and performance indicators, promoting continuous improvement actions and ensuring the results established by the organization.
· Ensure the implementation and effective application of APQP, PPAP, FMEA, MSA, SPC methodologies and Control Plans during product development and manufacturing.
· Ensure effective management of internal, external, and supplier nonconformities, leading root cause analysis and the implementation of corrective and preventive actions through structured methodologies such as 8D, PDCA, A3, 5 Whys, and the Ishikawa (Fishbone) Diagram.

· Represent the organization before domestic and international customers in matters related to quality, product development, audits, complaints, corrective actions, and performance indicators.

· Ensure compliance with metrology, calibration, and laboratory testing processes, guaranteeing traceability of measurement systems and reliability of results. Communicate Quality matters and results across the organization through management reports, emails, and other available communication channels, aiming to keep everyone periodically informed about relevant topics.

· Coordinate quality problem analysis and resolution activities, analyzing, planning, and implementing necessary actions, ensuring that corrective actions taken are effective.

· Conduct review meetings with customers, ensuring appropriate responses to complaints, audits, and identified improvement opportunities.

· Ensure compliance with customer-agreed quality indicators, including PPM, complaints, field warranty, scorecards, and other contractual requirements.

· Promote awareness and the dissemination of a culture of quality, environmental responsibility, and continuous improvement at all levels of the organization.

· Participate in and/or lead customer review meetings, ensuring appropriate responses to complaints, audits, and identified improvement opportunities.

· Lead, develop, and evaluate the performance of the teams under their responsibility, promoting the technical and behavioral development of employees, aiming to meet the needs of stakeholders and customers.

· Prepare and manage the budget of the areas under their responsibility, ensuring the efficient use of available resources.

ENGINEERING MANAGEMENT

· Ensure the identification, development, validation, and launch of new products in compliance with customer requirements, timelines, cost targets, applicable legal requirements, standards, and the company’s strategic objectives.

· Participate in defining technological innovation strategies, contributing to the introduction of new products, processes, and technologies that enhance competitiveness and support the organization’s sustainable growth.

· Ensure the execution of product development processes in accordance with applicable automotive industry methodologies and tools, including APQP, PPAP, FMEA, MSA, SPC, and all customer requirements and IATF 16949 standards.

 

PROJECT MANAGEMENT

· Know, apply, comply with, and promote the dissemination of policies related to Quality through interaction with company policies, following standards and communications, and complying with company guidelines and business strategies.

· Plan the work to be performed in order to meet project requirements.

· Ensure that project objectives are met by monitoring and mediating project progress, and taking corrective actions, when necessary, in order to keep the project aligned with company expectations and customer requirements.

· Coordinate the project team and its respective activities, evaluating tasks and results achieved, ensuring that activities are delivered and identifying the need for additional resources.

· Facilitate and coordinate communication with customers, suppliers, and internal employees, keeping the project aligned with company expectations and customer requirements.

· Prepare project evaluation and status monitoring reports, highlighting any risks to achieving project objectives.

· Participate in corporate global follow-up meetings to review local projects, keeping the Global Team aligned with development progress.

· Coordinate the execution of work plans and new product development projects, monitoring the progress of each stage, identifying and proposing alternatives and solutions to any issues that arise, as well as identifying the need for planning changes and negotiating deadlines and conditions with internal and external customers.

· Motivate the project team by defining priorities and specific objectives for the various professional areas, identifying critical issues and individual development needs, while respecting cost, quality, and professional training constraints.

· Participate in customer development activities, working together with the Sales department as a technical/managerial liaison.

· Participate in the technology transfer of new products (localization), through contacts or travel to development centers, aiming at the exchange of technological information.

· Manage the prototype delivery process to the customer, interacting with the prototyping area to ensure that parts are shipped on time, with the required quality, controlled costs, and in accordance with customer specifications.

· Approve the release of new products by monitoring product and process audits, ensuring compliance with customer and certification bodies requirements.

· Coordinate product release into the manufacturing process, from pilot batch to serial production, through meetings in the process area and on-site follow-up, verifying compliance with project requirements.

· Manage resources (materials, human, financial, information, environmental), coordinating organization and housekeeping activities, analyzing purchase orders, evaluating and monitoring employees, and safeguarding confidential information, in order to monitor costs and organizational risks. 

Requirements:

• Bachelor's degree in Engineering or a related technical field
• 5+ years of quality engineering experience, with at least 2 years in a leadership or management role
• Strong knowledge of IATF 16949, ISO 9001, or similar quality management standards
• Proficiency in core quality tools: APQP, PPAP, FMEA, SPC, MSA, and 8D
• Experience in automotive, thermal management, or manufacturing industries preferred
• Excellent communication, problem-solving, and cross-functional collaboration skills
• CQE, CQM, or Six Sigma certification is a plus

About Us:

Thermal Management Solutions USA is a trusted name in the design and manufacturing of advanced thermal management products, proudly serving customers from our Romeo, MI location. Our customers rely on us for innovative, high-quality solutions that meet the demanding standards of today's industries. We foster a culture of continuous improvement and teamwork, making TMS USA a place where talented professionals thrive and grow.