Learning & Development Program Manager II

Job Description

Job Description

Description:

This position works a hybrid schedule at our East Point location.

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries about where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

Learning & Development / People Experience

About the Role:

As the Learning & Development Program Manager II, you will lead ACFB’s organizational training plan, ensuring managers, supervisors, and employees have the skills, tools, and confidence needed to perform effectively. You will build and deliver training programs, maintain learning pathways, and ensure all content is clear, accessible, and aligned with ACFB’s mission, culture, and expectations.

You will implement ACFB’s performance framework by translating the Director’s strategy, organizational expectations, and leadership themes into practical tools, training, and guidance. You will create implementation plans, support performance cycles, and coach managers on leadership behaviors and expectations. You will operate with high autonomy, turning strategic direction from senior leaders—including the President—into clear, actionable training, tools, and communication.

In partnership with project teams, you will lead the training and employee-readiness components of change initiatives, especially new technology implementations. You will build job aids, microlearning, and adoption-focused communications that help employees understand and apply new systems and processes. You will reinforce new behaviors through follow-up training and coach managers on how to lead their teams through change.

We are seeking an approachable, decisive, and accountable training leader who creates clarity, builds capability, and moves comfortably between hands-on delivery and practical problem-solving. This role reports to the Director, Organizational Development / DEI.

What You’ll Do:

Training Program Leadership

• Build and run manager, supervisor, and employee training
• Maintain a training calendar, learning pathways, and required courses
• Develop curricula, job aids, facilitator guides, and onboarding content
• Deliver training or prepare internal facilitators
• Ensure consistency, accessibility, and alignment with culture and expectations
• Track participation, completion, and effectiveness
• Translate the annual learning roadmap into coordinated implementation plans, timelines, and milestones

Performance Enablement & Capability Building

• Translate expectations, competencies, and behaviors into training
• Build tools for managers: coaching guides, feedback templates, conversation scripts
• Support performance cycles (goal setting, mid-year, annual reviews)
• Identify capability gaps and recommend training solutions
• Coach managers on leadership behaviors
• Coordinate across L&D, People Experience and business leaders to keep performance and capability work aligned.
• Track implementation progress, identify gaps, and recommend adjustments as organizational needs evolve.

Change Management & Technology Adoption Training

• Create training for new technology rollouts
• Build job aids, quick-reference guides, and microlearning
• Partner with project teams to understand impacts and audiences
• Deliver communications tied to adoption
• Reinforce new behaviors through follow-up training
• Coach managers on how to lead teams through change
• Manage timelines, milestones, readiness, and follow-through for major capability and change initiatives.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

What You’ll Need: Skills and Experience your resume should demonstrate:

• Training program development — experience building and delivering manager, supervisor, and employee training.
• Instructional design — ability to create curricula, job aids, facilitator guides, and onboarding content.
• Facilitation skills — confident delivering in-person and virtual training and preparing internal facilitators.
• Performance framework implementation — ability to translate expectations, competencies, and leadership themes into practical tools and training.
• Manager coaching — experience coaching managers on leadership behaviors, feedback, and performance conversations.
• Change - management training — ability to create training, job aids, and communications for new technology and process rollouts.
• Autonomous execution — proven ability to take direction from senior leaders and independently convert themes into actionable plans.
• Cross - functional partnership — ability to work with project teams to understand impacts, audiences, and readiness needs.
• Strong communication — clear written, verbal, and presentation skills; able to simplify complex concepts for employees and managers.
• Technology proficiency — comfortable using Microsoft tools, LMS platforms, virtual learning tools, and project-management systems.
• Equity & accessibility — commitment to inclusive, accessible, and culturally responsive training and communication.

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is routinely required to lift 25 lbs.
• Expected local travel time for this position is up to 10% per year