Front Desk Supervisor

Front Desk Supervisor

Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback via Unifocus weekly.

Coverage and execution of Front Desk duties, i.e. cash handling, guest registration, etc.

Resolution of guest issues and concerns for the entire resort

Supervising team members at the Front Desk, Concierge and Guest Services area

Scheduling and coaching team members

Assisting Reservations and Telephone Operators as needed

Controlling inventory (maps, keys, paper products)

Scheduling based on Business needs.

Perform other duties as assigned

Required 1-3 years of supervisory experience in hospitality

High School diploma or GED

Ability to understand written and verbal instructions

Ability to lift, push, pull a minimum of 30 pounds

Ability to stand and/or walk for an extended period of time

Ability to stoop, kneel, reach or perform repetitive foot and hand action

Ability to bend at the waist

Ability to work days, nights, weekends, holidays

Valid Drivers License.