Customer Service Representative - State Farm Agent Team Member

Benefits: 401(k) 401(k) matching Bonus based on performance Health insurance Paid time off Profit sharing Training & development We’re Growing. Ready to Grow With Us? Client Experience Representative — Growth Track Full-Time | Staten Island, NY | Competitive Compensation | Start: Immediate Start Here. Build Something Real. Most jobs give you a title. We give you a future. CMRInsurance is one of the top-ranked State Farm agencies in the country — a President’s Club agency with 1,400+ five-star Google reviews and a team that genuinely loves coming to work. We are growing, and we are looking for two motivated people to grow with us. This role starts at the front desk — the heartbeat of our agency. You will learn how we operate, who we serve, and what it means to deliver the kind of service that earns a five-star review every single day. For candidates who show commitment, character, and alignment with our HEART culture, this is Step 1 of a career — not just a job. The Growth Path Step 1 — Front Desk: Learn the agency inside and out. Meet our clients. Understand our culture. Master our systems. Step 2 — Demonstrate HEART: Show us your commitment, your attention to detail, and that you belong here. Step 3 — Get Licensed: We support motivated team members through their New York insurance licensing. Step 4 — Advance: Move into a licensed customer service or sales role. The ceiling is as high as your ambition. What You’ll Do Be the first voice clients hear and the first face they see — set the tone for the entire experience Answer high-volume inbound calls with warmth and professionalism Greet walk-in clients with the hospitality that built our reputation Support our licensed team with client requests and documentation Learn our systems, products, and what makes CMRInsurance different Assist with outbound client outreach and follow-up Who We’re Looking For We hire for character first. Everything else can be trained. Warm, professional, and genuinely enjoy helping people Strong attention to detail — you take pride in doing things right Reliable, punctual, and serious about your commitments Calm and solution-focused when things get busy Ready to build a real career — not just hold a position Thrive in a team that looks out for each other High school diploma or equivalent required; college degree a plus NY insurance license not required — we support the right people through licensing Why CMRInsurance President’s Club — top 100 State Farm agencies nationally, year after year 1,400+ five-star Google reviews — earned through real relationships No chatbots, ever — real people, real conversations, real care A team that stays — our staff has been with us for years because we take care of them HEART culture — Hardworking, Empathy, Accountability, Remarkable, Trustworthy Structured onboarding — 60‑day ramp plan with a dedicated trainer CMRInsurance is an equal opportunity employer committed to building a team that reflects the community we serve. We hire based on character, capability, and culture fit — powered by HEART. #J-18808-Ljbffr Christinerelyea