Electromechanical Field Service Specialist, Plastics Robotics

Job Description

Job Description

Join our mission

Help Star Automation, Inc. advance injection molding operations worldwide. Since 1991 (Menomonee Falls, WI), weve been engineering automatic unloaders and custom automation that elevate productivity, profitability, and safety. From our East Providence, RI team, youll be the on-site expert who activates and sustains these systems for customers across the Northeast, Mid-Atlantic, and beyond.

Your mission

Own the field experience end-to-end: bring new robotic unloading systems online, keep installed assets performing, and empower customer teams to run them confidently.

Impact youll make

• Execute installations and start-ups for robotic unloaders and custom automation to spec and drawings.
• Validate mechanical/electrical setup and tolerances during erection and installation.
• Test, troubleshoot, and adjust equipment on-site to hit performance targets.
• Use meters, gauges, and other electrical test equipment to confirm compliance.
• Provide fast technical support via phone and email; document findings.
• Partner with internal teams to escalate and resolve product issues.
• Deliver operator and maintenance training to customer personnel.
• Maintain complete service and commissioning documentation.
• Verify acceptance of installations to initiate warranty.
• Support special assignments as needed.

Growth-ready profile

• HS diploma or GED and 12 years of technical experience.
• Clean, valid drivers license.
• Fluency in reading blueprints, specs, standards, and O&M documentation.
• Capable writer for routine reports; clear communicator with customers and teammates.
• Math comfort across whole numbers, fractions, and decimals.
• Ability to solve practical problems with minimal standardization; interpret written, oral, diagram, and schedule instructions.
• Hands-on with hand/power tools and electronic test equipment; able to use standard office equipment (computer, phone, copier, fax).
• Prepared to travel extensively; some weeks include several overnight stays. International travel may occur.
• Use PPE when required (safety glasses, steel-toed shoes/boots, etc.).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical capabilities

• Regular talking/hearing; frequent standing, walking, reaching overhead, and manual tool use.
• Occasional sitting; ability to stoop, kneel, or crouch; climb and balance.
• Lift/move up to 50 lbs. frequently; more than 100 lbs. occasionally.
• Vision needs: close, distance, color, and peripheral vision; depth perception; adjustable focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Field conditions youll navigate

• Work near moving machinery; in outdoor weather; and at heights.
• Occasional exposure to fumes/airborne particles, chemicals, electrical shock risk, and vibration.
• Generally loud industrial environments.
• Travel is routine, including trips outside the U.S. at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation, schedule, and support

• Full-time / 1st Shift; MondayFriday with overtime as needed
• Hourly range: $20.00$37.00 (commensurate with experience/qualifications)
• Company-provided tools and a vehicle for work-related travel

Benefits that back you

• 401(k) with company matching
• Health, dental, and vision insurance
• Life insurance
• AFLAC
• Flexible spending account
• Holiday pay
• Paid time off

Where youll be

• Office: SAI 860A Waterman Avenue; East Providence, RI
• Field: Maine, New Hampshire, Vermont, New York, Massachusetts, New York, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Virginia and West Virginia; travel across North America as needed.

Pre-employment

• Applicant must give authorization for a background check (includes driving record) & pass a drug screening.

The tech youll commission

• Gantry Robot
• Servo Motors
• Industrial Robot

Core proficiencies

• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Machine Building/Assembling
• Troubleshooting Industrial Automation Equipment
• Machine Safety Inspections
• High School / GED

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