Practice Manager

Ambulatory Care Leadership

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.

Scope

• Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource in the daily operations and activities of the department.
• Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.
• Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patients receive satisfactory resolution.
• Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.
• Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.
• Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronos records for employees.
• Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates; developing leaders as appropriate.
• Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Partners with physicians around panel management. Maintains records regarding patient linking, population health, and care gap closure.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards. Performs other duties as assigned.

Minimum Qualifications

Required

• High School Diploma or equivalent is required
• Two (2) years of supervisory-level experience is required
• Bachelors degree may substitute for two years of the required experience

Preferred

• Bachelors degree in healthcare or related field is preferred
• Healthcare and/or Specialty Clinic experience (i.e., Cardiology, Neurology, etc.)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

2. Ability to work nights and/or weekends is required for identified positions

3. Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture

Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking

Location: Heights Clinic

Work City: Billings

Work State: Montana

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51