Customer Service Representative

Job Opportunity At Western Express

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Duties, Goals and Responsibilities

• This position is Monday through Friday 7am to 5pm
• Enter and update loads, scan and RVI loads
• Schedule pickup and delivery appointments for freight
• Provide switchboard coverage
• Track freight and proactive communication
• Provide coverage for CSR's when out of office
• Answer, screen, and transfer inbound calls
• Contributes to team effort by accomplishing related tasks as needed

Skills and Qualifications

• High school diploma or equivalent
• Proficient in Microsoft Outlook
• Data Entry/Skilled in typing
• Ability to multi-task
• Punctual
• High energy level, results driven
• Written and verbal communication skills
• Prioritizing, Planning and Organizing

Education and Experience

• Office assistant and customer service experience is a plus, but not required

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.