Senior Customer Service & Logistics Specialist
Recruit Express
- Book Contracts/Orders according to customer’s request
- Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
- Co-ordinate with factory to get special price updated into system
- Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible
- Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
- Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.
- Ensure LC conditions according to terms & conditions.
- Handle LC negotiation and preparation of all necessary documentation.
- Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
- Monitor credit limits & payments
- Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared.
- Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
- Process complaints
- Co-ordinate all relevant information to Person in charge in Quality Department
- Arrange necessary documentation for the returns of materials.
- Update of Customer data into SAP and Sales Scout system
- Answer email / phone enquires
Vacancy posted 1 day ago
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