IT Support Technician

IDR is seeking an IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Support Technician :
Provide operational, technical, and administrative support for the IT Mobility Team, including mobile device and cellular service lifecycle activities, service request coordination, inventory and data reconciliation, carrier support, documentation, and process improvement.



Required Skills for the IT Support Technician:

• 3+ years of experience in an IT Support role
• 2+ years of experience supporting all Mobile devices (Wi-Fi and Cellular - IPads, Phones, Laptops etc)
• 2+ Years of experience working through ticketing systems
• Strong experience with asset/inventory tracking and process documentation
• Experience with Microsoft Intune, AT&T/FirstNet or similar carrier environments, private APNs, IoT or cellular-connected technologies (Preferred)
• Softs skills are key: Eager, Problem solver, Team player, Personality/communication

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row

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