MANAGER I, DEPARTMENT OF MOTOR VEHICLES
$5,237 - $6,550 per monthState of California
Contact Center Team Supervisor Department of Motor Vehicles, Riverside DMV Contact Center. Salary $5,237.00 - $6,550.00 per month. Job Description and Duties Lead a dynamic contact center team, hiring, training, and developing staff across multiple service channels. Analyze, review, and resolve complex problems, managing multiple priorities. Communicate verbally, in writing, and electronically to assist the public with vehicle registration, driver license procurement, and occupational licenses. Maintain customer service excellence, professionalism, integrity, and efficiency. Organize, prioritize, and execute assignments on short notice with minimal guidance. Foster professional, cohesive, and cooperative working relationships. Working Conditions Personal computer use for extended periods; climate‑controlled office; prolonged sitting, telephone, computer, copier use. Minimum Requirements MANAGER I, DEPARTMENT OF MOTOR VEHICLES classification. Eligible for appointment; must take and pass examination. Authorized to work in the United States; visa sponsorship not available. Desirable Qualifications Excellent analytical, training, and leadership skills. Knowledge of VR and DL programs. Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Benefits Health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K, 457b); leave benefits; insurance (group legal, group long‑term disability); employee assistance program. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. The State of California is committed to a drug‑free workplace. All applicants are expected to comply with this objective. #J-18808-Ljbffr State of California
Vacancy posted 4 days ago
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