Customer Service Representative

Job Description

Job Description

If you love estate sales, resale shops, auctions, and flipping things, this job may be ideal for you! If you are self driven, take pride in your work, and believe in treating people with respect, you may be an ideal candidate to join our team.

Our work environment includes:

• Inclusive and relaxed atmosphere
• Casual work attire
• Company perks
• Flexible work days/hours (including around college/family responsibilities)
• Base pay with daily and weekly bonuses

This position is responsible for managing the customer service experience for clients including taking photos and getting descriptions of consignment auction items, putting items away in the warehouse, and pulling purchased orders.

Benefits:

• Employee discount
• Paid training
• Bonus Structure

Schedule:

• Tuesday to Friday 8:30 AM to 5:30 PM
• Alternating Saturdays 7:45 AM to 1:15 PM

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional customer support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries and resolving issues with professionalism and care.

Essential qualities include ability to multitask, energetic personality, great interpersonal skills, and the ability to recall faces with names of clients.

Responsibilities

• Put consigned inventory away in warehouses/Pull ordered inventory sold (including items like furniture).
• Take photos and document details of consigned items
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Manage customer accounts, including filing and updating information as needed.
• Demonstrate excellent interpersonal skills with customers.
• Collaborate with team members to improve overall customer service processes and enhance the customer experience.
• Perform additional administrative tasks as required, supporting office management functions.
• Share in responsibility for maintaining clean and safe work environments.

Qualifications

• Proven experience in customer service or a related field is preferred.
• Strong time management skills with the ability to prioritize tasks effectively.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Willingness to work in hot/cold (not temperature regulated) warehouses and outside in the elements as needed.

Join our team today and contribute to creating an outstanding experience for our customers!

\nCompany Description

West Michigan's trusted partner for comprehensive estate services and online auctions since 2013. We connect sellers with buyers through a transparent, efficient, and private bidding platform.

Company Description

West Michigan's trusted partner for comprehensive estate services and online auctions since 2013. We connect sellers with buyers through a transparent, efficient, and private bidding platform.