Principal Software Engineer

Role Description

TTEC Digital seeks a Principal Software Engineer to join our team. This role is a full-time and fully remote opportunity!

The work:

• We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve.
• This is the rare seat where getting in early actually matters at scale.
• TTEC is a public company at an AI inflection point.
• Ship the right products into thousands of live enterprise deployments.
• You don’t just move a metric — you move the trajectory of the company and the value of the stock.
• The leverage is real, and the work compounds.

Who we hire — the DNA:

• Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
• Want to learn, love new technology.
• Master debuggers and problem solvers.
• AI-native — you work with AI on all levels.
• Distributed-systems literate.
• Innovators who ship.
• You consider yourself exceptional — and you like winning.

What You will Do:

• As this group's Principal Software Engineer, you will be the "right-hand" of the engineering leader and part of the org's leadership team.
• You will be the organization's problem solver.
• You will jointly own the Platform Architect responsibilities for C1 Platform Foundation.
• Show-me mentality — your influence comes from the code you ship, demoed on Fridays like everyone else.

What you'll own:

• The hardest problems in any squad · platform architecture decisions (event bus, plugin lifecycle, multi-tenancy, RBAC, schema registry) jointly with the engineering leader.
• Pattern-setting reference implementations.
• Training up the engineers around you — you raise the whole team's level · unblocking, by writing code, not memos.

Who you are:

• A hacker in the best sense — self-starter, grit, thinks outside the box, loves solving complex problems, likes winning.
• You quickly envision code and designs in your head, then prove them by building.
• You use AI throughout your development workflow.

Qualifications

• 12+ years hands-on, genuinely polyglot — fluent in 7+ languages across your career.
• Senior-level Go is mandatory; Python and TypeScript expected in the mix; a native/systems language a strong plus.
• Breadth across multiple technologies and verticals — you've shipped in more than one industry and more than one architectural era.
• Deep understanding of high-capacity distributed systems and their failure physics.
• Multiple messaging systems (NATS / Kafka / Redpanda / RabbitMQ-class) and multiple database types and backgrounds.
• Two clouds minimum, one deep; GCP strongly preferred as the deep one.
• Strong AI knowledge — LLMs, SLMs, RAG, knowledge graphs, agents, training/fine-tuning, eval.
• Troubleshooting/debugging master — the strongest debugger in the building.
• Problem-solves quickly and trains up others as a multiplier.
• Floats by choice. Does not want to own a squad. Wants to own the hard 10%.

Requirements

• Strong AI knowledge — LLMs, SLMs, RAG, knowledge graphs, agents, training/fine-tuning, eval.
• Hands-on experience working AI into code: building AI-powered features and using AI-assisted development.

Benefits

• Fully remote opportunity.

Company Description

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is a place where employees know they can thrive.