IT Help Desk Associate
Vanguard Group Staffing
Job Description
Job Description
IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These are Monday through Friday 9am-5pm opportunities working in a heavy volume Call Center/Customer Service environment.
Some of the job duties include:
- Answering incoming calls for the Helpdesk
- Assisting users with their computers, laptops, printers and programs; providing technical support and resolving issues via telephone and Microsoft’s Systems Management Server (SMS) tool
- Escalating requests as needed
- Installing and troubleshooting programs including Microsoft Office, creating user accounts, and assisting users as needed
- Assisting with Quality Assurance (QA) testing of new and upgraded applications or systems
Please have:
- At least six (6) months experience providing technical support in an IT Helpdesk environment
- Advanced knowledge of Microsoft Office applications
- Experience with Windows XP and Microsoft Admin experience (i.e. SMS, AD, DNS)
- Ability to install and troubleshoot software packages
- Troubleshooting and hardware diagnostic skills to include desktops, laptops, and printers
- Knowledge of wide area networking, internet access, and usage
- Call Center/Customer Service experience
Please send your resume today!
Vacancy posted a month ago
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