Front Desk - 3rd Shift

Job Description

Job Description

Description:

JOB TITLE: Front Desk Associate – Overnight (3rd Shift)

Residence Inn by Marriott – Prescott, AZ

Residence Inn by Marriott is seeking a dependable, professional, and customer-focused Front Desk Associate to join our overnight team. This position is ideal for someone who enjoys working independently, takes pride in providing exceptional guest service, and can confidently manage hotel operations during overnight hours.

This position works approximately three overnight shifts per week. Candidates must have open availability for overnight scheduling, with shifts typically covering Thursday–Saturday nights or Friday–Sunday nights. Shift hours are generally 11:00 PM–7:00 AM.

POSITION SUMMARY

As the Overnight Front Desk Associate, you are responsible for ensuring a safe, secure, and welcoming environment for our guests while overseeing the hotel during overnight hours. You'll perform front desk responsibilities, complete the nightly audit process, prepare the hotel for the next business day, and provide exceptional hospitality to every guest.

RESPONSIBILITIES

• Welcome and assist guests with a friendly and professional attitude.

• Complete guest check-ins and check-outs accurately and efficiently.

• Answer telephone calls and respond promptly to guest requests.

• Perform the Night Audit process and reconcile daily hotel transactions.

• Prepare reports and paperwork for hotel management.

• Balance cash, credit card, and other financial transactions.

• Monitor hotel security and ensure a safe environment throughout the night.

• Conduct routine property walks and report maintenance or safety concerns.

• Assist with guest requests, including amenities, towels, linens, and other service needs.

• Maintain a clean, organized, and professional front desk and lobby.

• Communicate important information to the morning management and front office teams.

• Deliver exceptional Marriott guest service while maintaining brand standards.

QUALIFICATIONS

• Excellent customer service and communication skills.

• Strong computer and basic office skills.

• Ability to work independently with minimal supervision.

• Dependable, organized, and detail-oriented.

• Ability to multitask while remaining calm under pressure.

• Previous hotel front desk or customer service experience is preferred but not required.

• Experience with Marriott systems is a plus but not necessary—we will train the right candidate.

• Must be available to work overnight shifts, weekends, and holidays as needed.

SCHEDULE

• Part-Time

• Approximately three overnight shifts per week.

• Typical schedule includes Thursday–Saturday nights or Friday–Sunday nights.

• Overnight hours are generally 11:00 PM–7:00 AM.

• Open availability for overnight scheduling is required.

WHY JOIN OUR TEAM?

At Residence Inn by Marriott, we believe every interaction matters. If you enjoy helping people, thrive in a quiet overnight environment, and take pride in providing outstanding service, we'd love to hear from you.

Apply today and become part of a team dedicated to creating exceptional guest experiences every day.