Director Commercial & Construction Loan Operations

Director Of Commercial & Construction Loan Operations

The Director of Commercial & Construction Loan Operations provides leadership and strategic direction for the Credit Union's commercial loan production operations, commercial portfolio servicing, and residential and commercial construction loan servicing.

This role is accountable for the operational execution of commercial loans from application through processing, documentation, closing, funding, ongoing servicing, and payoff, as well as the administration of residential and commercial construction loans throughout the construction loan cycle.

The Director directly supports commercial lending growth by building scalable processes, maintaining strong operational controls, improving turnaround times, developing high-performing teams, and creating an efficient and consistent experience for members and lending partners.

The Director serves as a key operational partner to Commercial Lending, Credit, SBA Lending, Mortgage, Compliance, Risk, Accounting, Legal, and other internal teams, ensuring commercial and construction loans move efficiently through the lending lifecycle while maintaining accuracy, quality, and regulatory compliance.

Responsibilities include:

• Leading the operational functions supporting commercial real estate loan production from application through closing and funding.
• Overseeing commercial loan processing, due diligence coordination, documentation preparation, closing, and funding activities.
• Leading the ongoing servicing and administration of the commercial loan portfolio.
• Leading the servicing and administration of residential and commercial construction loans throughout the construction lifecycle.
• Establishing and managing performance standards across commercial loan production, closing, funding, servicing, and construction administration.
• Building and sustaining a high-performing, knowledgeable, and member-focused Commercial & Construction Loan Operations team.
• Leading continuous improvement initiatives across commercial loan production, servicing, and construction administration.
• Owning the operational member experience throughout commercial loan processing, closing, funding, servicing, and construction draw administration.
• Ensuring commercial and construction loan operations comply with Credit Union policies, lending requirements, regulations, and internal controls.
• Serving as the primary operational partner between Commercial Lending and the teams responsible for loan production, servicing, and construction administration.

You are a growth-minded operational leader who understands that successful commercial lending requires more than originating great loans. It requires an operating system behind those loans that is accurate, responsive, controlled, scalable, and easy for both members and lending partners to navigate.

Most importantly, you build people and systems. You create clarity, develop expertise, establish accountability, and continuously look for better ways to serve members while protecting the Credit Union.

What you bring includes:

• 5+ years of progressive experience in commercial lending operations, commercial real estate lending, loan servicing, construction lending, or a related financial services environment.
• Demonstrated leadership experience managing or developing lending operations teams.
• Strong understanding of the commercial loan lifecycle, including processing, due diligence, documentation, closing, funding, servicing, and payoff.
• Strong analytical skills with the ability to use performance data to make staffing, capacity, process, and operational decisions.
• Proven ability to recruit, coach, develop, and retain high-performing employees while building career paths and succession plans.
• Strong cross-functional leadership skills and demonstrated ability to work effectively with Lending, Credit, Compliance, Risk, Accounting, Legal, Technology, and senior leadership.
• Excellent written and verbal communication skills with the ability to communicate complex lending and operational matters clearly.
• Strong judgment, problem-solving ability, attention to detail, and commitment to operational excellence.
• Demonstrated ability to balance growth, speed, member experience, operational efficiency, compliance, and risk.

What success looks like includes:

• Member experience scores improving year-over-year, with particular focus on Member Effort Score
• Improvement in Average Handle Time through process improvement and technology optimization.
• Referral volume and quality both growing, with tracking extended to conversion, not just submission.
• Agent turnover declining meaningfully as career pathing, coaching culture, and other aspects of the employee value proposition improve.
• A talent acquisition strategy that sets us up to scale and employees with longer tenures
• A team lead layer that is trusted, capable, and coaching-forward.
• The next generation of service center leadership identified and actively developing.

Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees.

Founded in 1955 by a BYU faculty member and six colleagues with just $5 each, UCCU began on a campus stair landing with its assets kept in a cast-iron tub. Seventy years later, Utah Community Credit Union has grown into one of the nation's fastest-growing credit unions, serving more than 185,000 members with over $3 billion in assets and a clear vision to reach $10 billion by 2033.

For the right person, UCCU offers more than a place to workit offers a chance to be part of something growing, purposeful, and deeply rooted in helping people thrive. Here, every role matters. Every contribution helps strengthen members, support communities, and shape the future of a trusted, member-owned institution. UCCU looks for people who want to grow as leaders in every part of lifefrom the boardroom to the family room, and from the bank to the backyardwhile building something meaningful together.