Senior IT (Cloud) Engineer

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge OneTrust is seeking an IT Engineer, AI‑Enabled Operations to help evolve a modern, secure, and intelligent IT operating environment across a global, cloud‑first SaaS organization. This role is designed for a hands‑on technical leader who is passionate about applying AI and automation to real business and IT operational challenges while navigating ambiguity at scale. You will operate at the intersection of enterprise IT, AI enablement, and operational excellence, partnering closely with IT Operations, Security, Privacy/GRC, and business stakeholders to improve employee experience, reduce friction, and drive measurable outcomes through intelligent systems and data‑driven execution. This role is ideal for an engineer who thrives at the intersection of technology, AI, and operational impact, and who is excited to help shape how enterprise IT works in an AI‑enabled future. Your Mission Serve as a key engineer within IT Operations, shaping enterprise IT capabilities with an AI‑first, system‑agnostic mindset Design, implement, and continuously improve AI‑enabled operational workflows leveraging Microsoft Azure, Microsoft 365, and Copilot experiences Apply AI tooling to reduce manual toil, accelerate troubleshooting, surface insights, and improve service reliability Lead and execute complex technical initiatives spanning endpoint management, identity, access, collaboration, and productivity platforms Provide Tier 3 / escalation‑level support for high‑impact and complex issues, including executive‑level (white‑glove) support Use metrics, telemetry, and AI‑generated insights to identify trends, anticipate issues, and inform continuous improvement Partner with IT leadership to mature enterprise Incident, Problem, Change, and Asset Management practices independent of vendor‑locked tooling Collaborate cross‑functionally with Security, Privacy, GRC, Engineering, and Business teams to ensure solutions align with trust, compliance, and scalability standards Navigate ambiguity, shifting priorities, and evolving requirements while maintaining operational stability Champion experimentation, learning, and responsible use of AI within enterprise IT operations Your Experience IncludesBachelor's degree in computer science, Information Systems, Information Technology, or a related field 7+ years of experience supporting enterprise IT systems in a global SaaS or technology‑driven environment Deeply experienced managing endpoints at scale, with strong working knowledge of all OS environments (Mac & Windows) Skilled with modern MDM and endpoint management platforms (e.g., Kandji, Intune, Workspace ONE, or equivalent), with a system‑agnostic approach Hands‑on with Azure, Microsoft 365, Azure Virtual Desktop, and Copilot capabilities, applying them to solve operational, productivity, and service delivery challenges Genuinely passionate about AI, automation, and emerging technology, with real‑world experience applying AI tools beyond experimentation Proven ability to lead technical work in ambiguous, fast‑moving, and incomplete problem spaces Comfortable operating in highly regulated, security‑focused environments with strong attention to detail Trusted partner to executives, capable of delivering polished, discreet, and high‑quality support A strong systems thinker who balances technical depth with business context and user experience Preferred Experience Experience building automation using platforms such as Power Automate, low‑code/no‑code tools, or integration frameworks Familiarity with AI copilots, LLM‑enabled tooling, or AI‑assisted operational workflows for IT or business operations Exposure to cloud‑first enterprise IT architectures across identity, access, device management, and security Experience collaborating across IT Ops, Security, Privacy, and Engineering in a SaaS environment For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.Salary Range$88,875—$133,312.50 USDWhere we WorkWe are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.BenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on View email address on click.appcast.io on InstagramYour DataYou have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.Recruitment fraud warning:OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to View email address on click.appcast.io Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.