Operations Manager, RSR

Description This position requires in‑role training at an operating site for a duration of at least six weeks. The training site will be located more than 50 miles from the home site. All travel accommodations for training will be booked and paid for by Amazon. About Amazon Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer‑focused individuals who want to join our team as an Operations Manager. In this role you will play a key part in maintaining customer expectations to ensure orders are delivered on time, to the right location. You will lead and develop a team of salaried and hourly talent, engaging them during their shifts to maintain the highest levels of safety, quality, attendance, and performance. Managers are expected to provide the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving. Our operation’s workflow has three major components: first mile – where the product is housed and ready for order; middle mile – where the order is hauled to your area; and last mile – when the product is delivered to the customer’s door. Rural Super Rural (RSR) is dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote areas. We combine operations and support teams to continually innovate the last‑mile delivery process while bringing smiles to our customers’ faces. Key Job Responsibilities Support, mentor, and motivate your team. Lead large‑scope projects with site and regional impact. Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance. Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including Safety, Ops Integration, Loss Prevention, and Human Resources to develop plans to meet business objectives. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, reach, and continuously climb and descend stairs. Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments). Work a flexible schedule (weekends and/or overnight shifts). Basic Qualifications 3+ years of employee and performance management experience. Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience. Equal Opportunity Statement Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company Amazon.com Services LLC #J-18808-Ljbffr